Global Patent Index - EP 0342667 B1

EP 0342667 B1 1996-01-24 - Automatic call distribution system

Title (en)

Automatic call distribution system

Title (de)

Automatisches Anrufverteilsystem

Title (fr)

Système de distribution d'appels automatique

Publication

EP 0342667 B1 (EN)

Application

EP 89108932 A

Priority

JP 12066388 A

Abstract (en)

[origin: EP0342667A2] An automatic call distribution system includes a network switch (11) having a plurality of pilot extensions (P1, P2), a plurality of agents (A, B, C) being split into a plurality of agent groups, trunks (17, 18) provided for each of the pilot extensions, and line circuits (22, 23) provided for each of the agents. The system also includes a memory (16) which stores a route table provided for each of the pilot extensions. The route table defines some agent groups among the plurality of agent groups. The defined agent groups are to be connected to the related one of pilot extensions. A control circuit (12 - 15) seeks an idle agent relating to the agent groups defined by the related one of the route tables, and establishes a route between the call and the sought idle agent through the related trunk, network switch, and line circuit.

IPC 1-7

H04M 3/50; H04Q 3/62

IPC 8 full level

H04Q 3/58 (2006.01); H04M 3/46 (2006.01); H04M 3/523 (2006.01); H04Q 3/62 (2006.01)

CPC

H04M 3/523 (2013.01); H04Q 3/625 (2013.01)

Designated contracting state (EPC)

DE GB SE

DOCDB simple family

EP 0342667 A2 19891123; EP 0342667 A3 19910821; EP 0342667 B1 19960124; AU 3487889 A 19891123; AU 608440 B2 19910328; CA 1314319 C 19930309; DE 68925497 D1 19960307; DE 68925497 T2 19960704; JP H01291596 A 19891124; JP H0714230 B2 19950215; US 4951310 A 19900821