EP 0647050 A2 19950405 - Method and systems for integrating a plurality of call center agent performance enhancement modules.
Title (en)
Method and systems for integrating a plurality of call center agent performance enhancement modules.
Title (de)
Verfahren und Systeme zum Integrieren von verschiedenen Vertreterleistungsverbesserungsmodulen in einer Anrufzentrale.
Title (fr)
Méthode et systèmes pour intégrer plusieurs modules d'amélioration des prestations d'agents dans un centre d'appel.
Publication
Application
Priority
US 11552493 A 19930901
Abstract (en)
A system for integrating a plurality of call center agent subsystem modules to assist a call center agent in efficiently responding to customer calls includes a workstation that has a central processing unit for interfacing the call center agent with a call distribution system. Within the workstation, there are a plurality of modules that are integrated in a way that significantly improves the call center agent's ability to provide completely responsive and efficient service to customers. The integrated modules of the present invention deliver at a single place under the control of the call center agent voice, data, and images by which the agent can completely service a customer call. <IMAGE>
IPC 1-7
IPC 8 full level
H04M 3/36 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01)
CPC (source: EP US)
G06F 3/147 (2013.01 - EP); H04M 3/36 (2013.01 - EP US); H04M 3/51 (2013.01 - EP US); H04M 3/523 (2013.01 - EP US); H04M 2201/38 (2013.01 - EP US)
Designated contracting state (EPC)
DE ES FR GB IT NL PT
DOCDB simple family (publication)
EP 0647050 A2 19950405; EP 0647050 A3 19990120; EP 0647050 B1 20040506; AU 672512 B2 19961003; AU 7156794 A 19950316; DE 69433754 D1 20040609; DE 69433754 T2 20050407; US 5621789 A 19970415
DOCDB simple family (application)
EP 94306354 A 19940830; AU 7156794 A 19940830; DE 69433754 T 19940830; US 11552493 A 19930901