EP 0972413 A1 20000119 - CALL FORWARDING IN AN INTELLIGENT NETWORK
Title (en)
CALL FORWARDING IN AN INTELLIGENT NETWORK
Title (de)
ANRUFUMLEITUNG IN EINEM INTELLIGENTEN NETZ
Title (fr)
RENVOI TEMPORAIRE DANS UN RESEAU INTELLIGENT
Publication
Application
Priority
- SE 9800571 W 19980327
- SE 9701207 A 19970327
Abstract (en)
[origin: WO9844749A1] Method in a telecommunication network where a subscriber calls a freephone number which is recognised at the local exchange and forwarded/connected to the SSP of the transit exchange. The call is detected as an IN-call; when the SCP detects that this is a call to the ACD-service, a welcome message and a menu is played, on receipt of the keying of the customer the call is momentarily parked and by means of an SCP2, the call is identified as a call to a customer ACD and a distribution to the right answering group is executed according to one or more alternatives, e.g. reception area, time/date, customer identification.
IPC 1-7
IPC 8 full level
H04M 3/51 (2006.01); H04M 3/54 (2006.01); H04Q 3/00 (2006.01); H04M 3/42 (2006.01)
CPC (source: EP)
H04M 3/51 (2013.01); H04M 3/54 (2013.01); H04Q 3/0029 (2013.01); H04M 3/42323 (2013.01)
Citation (examination)
US 5452350 A 19950919 - REYNOLDS HENRY S [US], et al
Designated contracting state (EPC)
CH DE DK FI FR GB LI NL SE
DOCDB simple family (publication)
WO 9844749 A1 19981008; EE 9900444 A 20000417; EP 0972413 A1 20000119; NO 318272 B1 20050228; NO 994602 D0 19990922; NO 994602 L 19990927; SE 517986 C2 20020813; SE 9701207 D0 19970327; SE 9701207 L 19980928
DOCDB simple family (application)
SE 9800571 W 19980327; EE P9900444 A 19980327; EP 98912871 A 19980327; NO 994602 A 19990922; SE 9701207 A 19970327