Global Patent Index - EP 0972413 A1

EP 0972413 A1 20000119 - CALL FORWARDING IN AN INTELLIGENT NETWORK

Title (en)

CALL FORWARDING IN AN INTELLIGENT NETWORK

Title (de)

ANRUFUMLEITUNG IN EINEM INTELLIGENTEN NETZ

Title (fr)

RENVOI TEMPORAIRE DANS UN RESEAU INTELLIGENT

Publication

EP 0972413 A1 20000119 (EN)

Application

EP 98912871 A 19980327

Priority

  • SE 9800571 W 19980327
  • SE 9701207 A 19970327

Abstract (en)

[origin: WO9844749A1] Method in a telecommunication network where a subscriber calls a freephone number which is recognised at the local exchange and forwarded/connected to the SSP of the transit exchange. The call is detected as an IN-call; when the SCP detects that this is a call to the ACD-service, a welcome message and a menu is played, on receipt of the keying of the customer the call is momentarily parked and by means of an SCP2, the call is identified as a call to a customer ACD and a distribution to the right answering group is executed according to one or more alternatives, e.g. reception area, time/date, customer identification.

IPC 1-7

H04Q 3/64; H04M 3/54; H04Q 3/00

IPC 8 full level

H04M 3/51 (2006.01); H04M 3/54 (2006.01); H04Q 3/00 (2006.01); H04M 3/42 (2006.01)

CPC (source: EP)

H04M 3/51 (2013.01); H04M 3/54 (2013.01); H04Q 3/0029 (2013.01); H04M 3/42323 (2013.01)

Citation (search report)

See references of WO 9844749A1

Designated contracting state (EPC)

CH DE DK FI FR GB LI NL SE

DOCDB simple family (publication)

WO 9844749 A1 19981008; EE 9900444 A 20000417; EP 0972413 A1 20000119; NO 318272 B1 20050228; NO 994602 D0 19990922; NO 994602 L 19990927; SE 517986 C2 20020813; SE 9701207 D0 19970327; SE 9701207 L 19980928

DOCDB simple family (application)

SE 9800571 W 19980327; EE P9900444 A 19980327; EP 98912871 A 19980327; NO 994602 A 19990922; SE 9701207 A 19970327