Global Patent Index - EP 0992013 A1

EP 0992013 A1 2000-04-12 - IMPROVEMENTS IN, OR RELATING TO, SYSTEMS FOR COLLECTING AND DISTRIBUTING INFORMATION

Title (en)

IMPROVEMENTS IN, OR RELATING TO, SYSTEMS FOR COLLECTING AND DISTRIBUTING INFORMATION

Title (de)

VERBESSERUNGEN IN, ODER IM BEZUG AUF VERFAHREN ZUM SAMMELN UND VERTEILEN VON INFORMATIONEN

Title (fr)

AMELIORATIONS CONCERNANT DES SYSTEMES DE COLLECTE ET DE DISTRIBUTION DE DONNEES

Publication

EP 0992013 A1 (EN)

Application

EP 98929998 A

Priority

  • SE 9801158 W
  • SE 9702480 A

Abstract (en)

[origin: WO9900756A1] A system, and method, for collecting and distributing information using an electronic medium, such as the Internet, and, in particular, a system and method for providing a customer care servie (CCS) to system users, in which information on a company offering products and/or services for sale, using the Internet, is distributed to system users (consumers), on request, and in which the distributed information is based on information, collected from system users, relating to those of the selling companies from whom products and/or services have been obtained by the system users. The collected information relates to each system user's trading experiences with the selling companies and facilitates the provision of a customer care service to system users. The customer care service if offered by a CCS operator in collaboration with the selling companies, and enables a selling company to represent itself as a reliable and responsible supplier through use of statistics from actual customers' experiences of the company. Since all the advertising is handled by an independent third party company, the customer care service gives a selling company the opportunity to advertise itself as a reliable and responsible supplier, on the basis of statistics derived from actual customers experiences of the company.

IPC 1-7 (main, further and additional classification)

G06F 17/60; G06F 17/30

IPC 8 full level (invention and additional information)

G06Q 30/00 (2012.01)

CPC (invention and additional information)

G06Q 30/02 (2013.01)

Citation (search report)

See references of WO 9900756A1

Designated contracting state (EPC)

CH DE DK FI FR GB LI NL SE

EPO simple patent family

WO 9900756 A1 19990107; EE 03535 B1 20011015; EE 9900610 A 20000815; EP 0992013 A1 20000412; NO 320581 B1 20051227; NO 996419 A 19991227; NO 996419 D0 19991223; SE 509927 C2 19990322; SE 9702480 D0 19970627; SE 9702480 L 19981228

INPADOC legal status


2010-03-31 [18R] REFUSED

- Effective date: 20091120

2007-11-21 [RAP1] TRANSFER OF RIGHTS OF AN EP PUBLISHED APPLICATION

- Owner name: TELIASONERA AB

2007-10-17 [17Q] FIRST EXAMINATION REPORT

- Effective date: 20070904

2000-04-12 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20000127

2000-04-12 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): CH DE DK FI FR GB LI NL SE