Global Patent Index - EP 0995163 A1

EP 0995163 A1 2000-04-26 - CUSTOMER SURVEY SYSTEM AND METHOD

Title (en)

CUSTOMER SURVEY SYSTEM AND METHOD

Title (de)

KUNDENERHEBUNGSSYSTEM UND VERFAHREN

Title (fr)

SYSTEME DE SONDAGE AUPRES DE LA CLIENTELE ET PROCEDE CORRESPONDANT

Publication

EP 0995163 A1 (EN)

Application

EP 99923010 A

Priority

  • US 9910565 W
  • US 7834198 A

Abstract (en)

[origin: WO9959096A1] A customer survey system and method (10) including a web page survey server (20) and an e-mail survey server (18) coupled to the Internet (12) to provide surveys written in extended HTML to a number of customers. An analysis system (16) is included for receiveng customer survey data and for creating at least one report web page with at least one graphical depiction of customer data (24a-d) that is hosted by a reporting server (26). Preferably, the reporting server is coupled to a corporate Intranet (14) providing firewall security for the reported data. Surveys provided through the web page survey server are converted into an e-mail format for receipt by the corporate Intranet. Additionally, a digital signature is inserted into each of the surveys for authentication purposes. Java Applets are provided to the user to permit tabulated survey result data to be displayed in multiple graphical formats.

IPC 1-7 (main, further and additional classification)

G06F 17/60

IPC 8 full level (invention and additional information)

G06Q 30/00 (2012.01); H04L 29/06 (2006.01)

CPC (invention and additional information)

H04L 63/08 (2013.01); G06Q 30/02 (2013.01); H04L 63/145 (2013.01)

Citation (search report)

See references of WO 9959096A1

Designated contracting state (EPC)

AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

EPO simple patent family

WO 9959096 A1 19991118; AU 3987999 A 19991129; CA 2295492 A1 19991118; EP 0995163 A1 20000426; IL 133945 D0 20010430; JP 2002514823 A 20020521

INPADOC legal status


2003-01-22 [R18W] WITHDRAWAL (CORRECTION)

- Effective date: 20021113

2003-01-08 [18W] WITHDRAWN

- Date of withdrawal: 20021113

2000-06-28 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20000427

2000-04-26 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE