EP 0995163 A1 20000426 - CUSTOMER SURVEY SYSTEM AND METHOD
Title (en)
CUSTOMER SURVEY SYSTEM AND METHOD
Title (de)
KUNDENERHEBUNGSSYSTEM UND VERFAHREN
Title (fr)
SYSTEME DE SONDAGE AUPRES DE LA CLIENTELE ET PROCEDE CORRESPONDANT
Publication
Application
Priority
- US 9910565 W 19990513
- US 7834198 A 19980513
Abstract (en)
[origin: WO9959096A1] A customer survey system and method (10) including a web page survey server (20) and an e-mail survey server (18) coupled to the Internet (12) to provide surveys written in extended HTML to a number of customers. An analysis system (16) is included for receiveng customer survey data and for creating at least one report web page with at least one graphical depiction of customer data (24a-d) that is hosted by a reporting server (26). Preferably, the reporting server is coupled to a corporate Intranet (14) providing firewall security for the reported data. Surveys provided through the web page survey server are converted into an e-mail format for receipt by the corporate Intranet. Additionally, a digital signature is inserted into each of the surveys for authentication purposes. Java Applets are provided to the user to permit tabulated survey result data to be displayed in multiple graphical formats.
IPC 1-7
IPC 8 full level
G06Q 10/00 (2006.01); G06Q 30/00 (2006.01); G06Q 50/00 (2006.01); H04L 29/06 (2006.01)
CPC (source: EP)
G06Q 30/02 (2013.01); H04L 63/08 (2013.01); H04L 63/145 (2013.01)
Citation (search report)
See references of WO 9959096A1
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 9959096 A1 19991118; AU 3987999 A 19991129; CA 2295492 A1 19991118; EP 0995163 A1 20000426; IL 133945 A0 20010430; JP 2002514823 A 20020521
DOCDB simple family (application)
US 9910565 W 19990513; AU 3987999 A 19990513; CA 2295492 A 19990513; EP 99923010 A 19990513; IL 13394599 A 19990513; JP 2000548832 A 19990513