EP 1026871 B1 20121219 - Interactive voice response system with general-purpose blocks
Title (en)
Interactive voice response system with general-purpose blocks
Title (de)
Interaktieves Sprachbeantwortungssystem mit Mehrzweckblöcken
Title (fr)
Système de réponse vocale interactif avec des blocs polyvalents
Publication
Application
Priority
US 24133599 A 19990201
Abstract (en)
[origin: EP1026871A2] Techniques for generating interactive voice response systems are provided using multiple interconnected general-purpose blocks (or processing units or steps) 201, 403, 603, 607, 611. These can be configured for a specific IVR application. Each general purpose block can include prompts for the user and logic for receiving input from the user. By utilizing general-purpose blocks, complex IVR applications can be quickly and efficiently generated. Additionally, IVR applications can be upgraded and maintained during run-time. <IMAGE>
IPC 8 full level
H04M 3/493 (2006.01)
CPC (source: EP US)
H04M 3/493 (2013.01 - EP US); H04M 2203/355 (2013.01 - EP US)
Designated contracting state (EPC)
DE FR GB IT
DOCDB simple family (publication)
EP 1026871 A2 20000809; EP 1026871 A3 20040519; EP 1026871 B1 20121219; US 7031440 B1 20060418
DOCDB simple family (application)
EP 00300728 A 20000131; US 24133599 A 19990201