Global Patent Index - EP 1068745 A1

EP 1068745 A1 2001-01-17 - METHOD IN A TELEPHONE SERVICE FOR IMPLEMENTING QUEUING ACCORDING TO A DESIRED CHARGE

Title (en)

METHOD IN A TELEPHONE SERVICE FOR IMPLEMENTING QUEUING ACCORDING TO A DESIRED CHARGE

Title (de)

TELEFONDIENSTVERFAHREN ZUR DURCHFÜHRUNG EINER WARTESCHLANGENBILDUNG IN BEZUG AUF EINE GEWÜNSCHTEN VERGEBÜHRUNG

Title (fr)

PROCEDE POUR EXECUTER LA MISE NE FILE D'ATTENTE EN FONCTION D'UN TARIF VOULU DANS UN SERVICE TELEPHONIQUE

Publication

EP 1068745 A1 (EN)

Application

EP 99915787 A

Priority

  • FI 9900314 W
  • FI 980865 A

Abstract (en)

[origin: WO9955101A1] The present invention relates to a method for implementing queuing to a telephone service charged at a controllable rate. According to the method, at least one call is received placed to said telephone service at an instant when all the service extension lines of said telephone service are busy, the received call is placed in a queue, and after finding a newly freed service extension line, the first call of the ordered queue is directed to said newly freed service extension line. According to the invention, the received call is transferred to be controlled by an intelligent telephone network (102, 103), the received call is directed to an automated voice response means (104), the received call is answered by said automated voice response means (104), the received call is placed in a queue by said automated voice response means (104), and after said finding of said newly freed service extension line, the first call in said ordered queue is released from the automated voice response means (104). Subsequently, said intelligent telephone network (102, 103) is allowed to direct the call released from the automated voice response means (104) to said newly freed service extension line (106).

IPC 1-7 (main, further and additional classification)

H04Q 3/64; H04M 3/428; H04Q 3/00

IPC 8 full level (invention and additional information)

H04M 3/487 (2006.01); H04M 3/523 (2006.01); H04Q 3/00 (2006.01); H04Q 3/62 (2006.01); H04M 7/00 (2006.01); H04Q 3/72 (2006.01)

CPC (invention and additional information)

H04M 3/523 (2013.01); H04M 3/487 (2013.01); H04Q 3/0029 (2013.01); H04Q 3/62 (2013.01); H04M 3/42042 (2013.01); H04M 7/00 (2013.01); H04M 2242/22 (2013.01); H04Q 3/72 (2013.01); H04Q 2213/13103 (2013.01); H04Q 2213/1313 (2013.01); H04Q 2213/13164 (2013.01); H04Q 2213/13166 (2013.01); H04Q 2213/13173 (2013.01); H04Q 2213/1322 (2013.01); H04Q 2213/13345 (2013.01); H04Q 2213/13377 (2013.01)

Citation (search report)

See references of WO 9955101A1

Designated contracting state (EPC)

AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

EPO simple patent family

WO 9955101 A1 19991028; AU 3423999 A 19991108; CA 2325859 A1 19991028; EE 04697 B1 20060815; EE 200000599 A 20020415; EP 1068745 A1 20010117; FI 106339 B 20010115; FI 980865 A0 19980417; FI 980865 A 19991018; NO 20005182 A 20001215; NO 20005182 D0 20001016

INPADOC legal status


2007-10-17 [18D] DEEMED TO BE WITHDRAWN

- Effective date: 20070411

2007-01-10 [17Q] FIRST EXAMINATION REPORT

- Effective date: 20061127

2001-01-17 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20000926

2001-01-17 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

2001-01-17 [AX] REQUEST FOR EXTENSION OF THE EUROPEAN PATENT TO

- Free text: LT PAYMENT 20000926;LV PAYMENT 20000926