EP 1080436 A2 20010307 - PROCESS AND SYSTEM FOR READING CONTENTS OF AN ELECTRONIC SHOPPING CART
Title (en)
PROCESS AND SYSTEM FOR READING CONTENTS OF AN ELECTRONIC SHOPPING CART
Title (de)
VERFAHREN UND SYSTEM ZUM LESEN DES INHALTS EINES ELEKTRONISCHEN EINKAUFSWAGENS
Title (fr)
PROCEDE ET SYSTEME DE LECTURE DU CONTENU D'UN PANIER D'ACHAT ELECTRONIQUE
Publication
Application
Priority
- US 0000067 W 20000104
- US 11464499 P 19990104
Abstract (en)
[origin: WO0041118A2] A system and method whereby a customer service representative of a company can initiate communications over an electronic network with a customer browsing an e-commerce web site of that company. A NetRep client application indicates the presence and status of each customer browsing an e-commerce web site, including a history of visited web pages and a shopping cart. Filters may be employed which differentiate certain customers for customer support. The NetRep client includes a dynamic knowledge base of selected pre-set messages to the customer depending on their status or history. Additionally, the NetRep can initiate a conversation or push a web page to the customer's browser and can interactively participate with the customer in the correct filling out of a form.
IPC 1-7
IPC 8 full level
G06Q 30/00 (2012.01)
CPC (source: EP)
G06Q 30/02 (2013.01)
Citation (search report)
See references of WO 0041118A2
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 0041118 A2 20000713; WO 0041118 A3 20001228; WO 0041118 A9 20011018; AU 2223400 A 20000724; CA 2322221 A1 20000713; EP 1080436 A2 20010307
DOCDB simple family (application)
US 0000067 W 20000104; AU 2223400 A 20000104; CA 2322221 A 20000104; EP 00901385 A 20000104