Global Patent Index - EP 1080436 A2

EP 1080436 A2 2001-03-07 - PROCESS AND SYSTEM FOR READING CONTENTS OF AN ELECTRONIC SHOPPING CART

Title (en)

PROCESS AND SYSTEM FOR READING CONTENTS OF AN ELECTRONIC SHOPPING CART

Title (de)

VERFAHREN UND SYSTEM ZUM LESEN DES INHALTS EINES ELEKTRONISCHEN EINKAUFSWAGENS

Title (fr)

PROCEDE ET SYSTEME DE LECTURE DU CONTENU D'UN PANIER D'ACHAT ELECTRONIQUE

Publication

EP 1080436 A2 (EN)

Application

EP 00901385 A

Priority

  • US 0000067 W
  • US 11464499 P

Abstract (en)

[origin: WO0041118A2] A system and method whereby a customer service representative of a company can initiate communications over an electronic network with a customer browsing an e-commerce web site of that company. A NetRep client application indicates the presence and status of each customer browsing an e-commerce web site, including a history of visited web pages and a shopping cart. Filters may be employed which differentiate certain customers for customer support. The NetRep client includes a dynamic knowledge base of selected pre-set messages to the customer depending on their status or history. Additionally, the NetRep can initiate a conversation or push a web page to the customer's browser and can interactively participate with the customer in the correct filling out of a form.

IPC 1-7 (main, further and additional classification)

G06F 17/60

IPC 8 full level (invention and additional information)

G06Q 30/00 (2012.01)

CPC (invention and additional information)

G06Q 30/02 (2013.01)

Citation (search report)

See references of WO 0041118A3

Designated contracting state (EPC)

AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

EPO simple patent family

WO 0041118 A2 20000713; WO 0041118 A3 20001228; WO 0041118 A9 20011018; AU 2223400 A 20000724; CA 2322221 A1 20000713; EP 1080436 A2 20010307

INPADOC legal status


2002-11-13 [18D] DEEMED TO BE WITHDRAWN

- Effective date: 20020403

2001-07-18 [RAP1] TRANSFER OF RIGHTS OF AN EP PUBLISHED APPLICATION

- Owner name: !HEY INC.

2001-05-23 [17Q] FIRST EXAMINATION REPORT

- Effective date: 20010404

2001-03-07 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20000922

2001-03-07 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A2

- Designated State(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

2001-03-07 [AX] REQUEST FOR EXTENSION OF THE EUROPEAN PATENT TO

- Free text: AL PAYMENT 20000922;LT PAYMENT 20000922;LV PAYMENT 20000922;MK PAYMENT 20000922;RO PAYMENT 20000922;SI PAYMENT 20000922