Global Patent Index - EP 1097559 A1

EP 1097559 A1 2001-05-09 - SERVER-BASED CALL CENTER PLATFORM THAT SUPPORTS NON-DEDICATED AGENT POSITIONS

Title (en)

SERVER-BASED CALL CENTER PLATFORM THAT SUPPORTS NON-DEDICATED AGENT POSITIONS

Title (de)

DIENSTPLATTFORM-BASIERTE ANRUFZENTRALE MIT FREI-ZUORDENBARN AGENTEN-ARBEITSPLÄTZE

Title (fr)

PLATE-FORME CENTRE D'APPEL AXEE SUR UN SERVEUR ET PRENANT EN CHARGE DES POSITIONS NON SPECIALISEES

Publication

EP 1097559 A1 (EN)

Application

EP 99930575 A

Priority

  • US 9914115 W
  • US 11463598 A

Abstract (en)

[origin: WO0003531A1] A server-based call center platform that supports non-dedicated agent positions having a server connected to a switching system by a plurality of lines. The switching system includes a router which, in response to a predetermined telephone number, delivers a call to the server on a selected one of the plurality of lines and identifies the call as an agent position call. The server includes a DTMF detector that is connectable to the selected line to receive DTMF signaling from the agent position and a processor that is adapted to change the state of the agent position from its current state to a second state responsive to the DTMF signaling.

IPC 1-7 (main, further and additional classification)

H04M 3/50

IPC 8 full level (invention and additional information)

H04M 3/51 (2006.01); H04Q 1/45 (2006.01); H04Q 3/72 (2006.01)

CPC (invention and additional information)

H04M 3/5125 (2013.01); H04M 3/42059 (2013.01); H04M 2203/6018 (2013.01); H04M 2242/22 (2013.01); H04Q 1/45 (2013.01); H04Q 3/72 (2013.01)

Citation (search report)

See references of WO 0003531A1

Designated contracting state (EPC)

DE ES FR GB IT SE

EPO simple patent family

WO 0003531 A1 20000120; AU 4708599 A 20000201; EP 1097559 A1 20010509

INPADOC legal status


2003-03-12 [18W] APPLICATION WITHDRAWN

- Effective date: 20030120

2001-05-09 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20010112

2001-05-09 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): DE ES FR GB IT SE