EP 1097559 A1 20010509 - SERVER-BASED CALL CENTER PLATFORM THAT SUPPORTS NON-DEDICATED AGENT POSITIONS
Title (en)
SERVER-BASED CALL CENTER PLATFORM THAT SUPPORTS NON-DEDICATED AGENT POSITIONS
Title (de)
DIENSTPLATTFORM-BASIERTE ANRUFZENTRALE MIT FREI-ZUORDENBARN AGENTEN-ARBEITSPLÄTZE
Title (fr)
PLATE-FORME CENTRE D'APPEL AXEE SUR UN SERVEUR ET PRENANT EN CHARGE DES POSITIONS NON SPECIALISEES
Publication
Application
Priority
- US 9914115 W 19990623
- US 11463598 A 19980713
Abstract (en)
[origin: WO0003531A1] A server-based call center platform that supports non-dedicated agent positions having a server connected to a switching system by a plurality of lines. The switching system includes a router which, in response to a predetermined telephone number, delivers a call to the server on a selected one of the plurality of lines and identifies the call as an agent position call. The server includes a DTMF detector that is connectable to the selected line to receive DTMF signaling from the agent position and a processor that is adapted to change the state of the agent position from its current state to a second state responsive to the DTMF signaling.
IPC 1-7
IPC 8 full level
H04M 3/51 (2006.01); H04Q 1/45 (2006.01); H04Q 3/72 (2006.01)
CPC (source: EP)
H04M 3/5125 (2013.01); H04M 3/42059 (2013.01); H04M 2203/6018 (2013.01); H04M 2242/22 (2013.01); H04Q 1/45 (2013.01); H04Q 3/72 (2013.01)
Citation (search report)
See references of WO 0003531A1
Designated contracting state (EPC)
DE ES FR GB IT SE
DOCDB simple family (publication)
WO 0003531 A1 20000120; AU 4708599 A 20000201; EP 1097559 A1 20010509
DOCDB simple family (application)
US 9914115 W 19990623; AU 4708599 A 19990623; EP 99930575 A 19990623