EP 1180288 A4 20030611 - ENTERPRISE CONTACT SERVER WITH ENHANCED ROUTING FEATURES
Title (en)
ENTERPRISE CONTACT SERVER WITH ENHANCED ROUTING FEATURES
Title (de)
SERVER ZUR VERBINDUNGSAUFNAHME MIT UNTERNEHMEN MIT VERBESSERTEN ROUTING-MERKMALEN
Title (fr)
SERVEUR DE CONTACT D'ENTREPRISE AVEC CARACTERISTIQUES D'ACHEMINEMENT AMELIOREES
Publication
Application
Priority
- US 0014058 W 20000522
- US 31756199 A 19990524
Abstract (en)
[origin: WO0072535A1] The present invention is an Enterprise Contact Server (100) that enables customers to submit call-back requests to agents (13) located at any one of a plurality of call centers (116) via the Internet (32), or virtually any other communications technology available.
IPC 1-7
IPC 8 full level
H04L 29/06 (2006.01); H04L 29/08 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01); H04M 11/00 (2006.01)
CPC (source: EP)
H04L 65/401 (2022.05); H04L 67/14 (2013.01); H04M 3/5191 (2013.01); H04M 3/5237 (2013.01); H04M 7/0027 (2013.01); H04L 69/329 (2013.01); H04M 3/5231 (2013.01); H04M 3/5233 (2013.01)
Citation (search report)
- [Y] US 5884032 A 19990316 - BATEMAN THOMAS HOWARD [CA], et al
- [YX] WO 9854877 A2 19981203 - GENESYS TELECOMM LAB INC [US]
- [A] EP 0856980 A2 19980805 - ROLM SYSTEMS [US]
- [A] US 5825869 A 19981020 - BROOKS NANCY SINLING [CA], et al
- [A] WEBLINE: "Press Release 8-9-1997", WEBLINE PRESS RELEASE, 8 September 1997 (1997-09-08), pages 1 - 4, XP002231318, Retrieved from the Internet <URL:www.webline.com/news/press/1997/9-8-97.htm> [retrieved on 20030214]
- See references of WO 0072535A1
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 0072535 A1 20001130; AU 5038500 A 20001212; AU 771695 B2 20040401; BR 0010933 A 20020423; CA 2374329 A1 20001130; EP 1180288 A1 20020220; EP 1180288 A4 20030611; JP 2003500929 A 20030107; MX PA01012024 A 20020621
DOCDB simple family (application)
US 0014058 W 20000522; AU 5038500 A 20000522; BR 0010933 A 20000522; CA 2374329 A 20000522; EP 00932697 A 20000522; JP 2000619880 A 20000522; MX PA01012024 A 20000522