EP 1190342 A2 20020327 - SERVICE LEVEL MANAGEMENT
Title (en)
SERVICE LEVEL MANAGEMENT
Title (de)
VERFAHREN UND ANORDNUNG ZUR DIENSTSTUFENVERWALTUNG
Title (fr)
GESTION DE NIVEAU DE SERVICE
Publication
Application
Priority
- US 0014175 W 20000523
- US 13549299 P 19990524
Abstract (en)
[origin: WO0072183A2] Method and apparatus for service level management, wherein business processes are composed of services. A state of the service is defined by one or more service parameters, and the service parameters depend upon performance of network components that support the service, e.g., component parameters. The state of the service may depend, for example, on a collection of service parameter values for availability, reliability, security, integrity and response time. A service level agreement is a contract between a supplier and a customer that identifies services supported by a network, service parameters for the services, and service levels (e.g., acceptable levels) for each service parameter.
IPC 1-7
IPC 8 full level
G06Q 10/00 (2006.01); G06Q 10/04 (2012.01); G06Q 10/06 (2012.01); G06Q 30/00 (2006.01); G06Q 30/02 (2012.01); G06Q 30/04 (2012.01); G06Q 40/00 (2012.01); H04L 12/24 (2006.01); H04L 12/26 (2006.01)
CPC (source: EP US)
G06Q 10/04 (2013.01 - EP US); G06Q 10/0631 (2013.01 - EP US); G06Q 10/06311 (2013.01 - EP US); G06Q 10/06312 (2013.01 - EP US); G06Q 10/06315 (2013.01 - EP US); G06Q 10/0637 (2013.01 - EP US); G06Q 30/02 (2013.01 - EP US); G06Q 30/04 (2013.01 - EP US); G06Q 40/12 (2013.12 - EP US); H04L 41/024 (2013.01 - EP US); H04L 41/042 (2013.01 - EP US); H04L 41/0631 (2013.01 - EP US); H04L 41/16 (2013.01 - EP US); H04L 41/5003 (2013.01 - EP US); H04L 41/5009 (2013.01 - EP US); H04L 43/00 (2013.01 - EP US); H04L 41/5032 (2013.01 - EP US); H04L 43/0817 (2013.01 - EP US); H04L 43/0847 (2013.01 - EP US); H04L 43/0852 (2013.01 - EP US); H04L 43/0882 (2013.01 - EP US); H04L 43/0888 (2013.01 - EP US); H04L 43/0894 (2013.01 - EP US); H04L 43/12 (2013.01 - EP US)
Citation (search report)
See references of WO 0072183A2
Designated contracting state (EPC)
DE FR GB
DOCDB simple family (publication)
WO 0072183 A2 20001130; WO 0072183 A3 20010830; WO 0072183 A9 20020620; AU 5156800 A 20001212; CA 2371750 A1 20001130; EP 1190342 A2 20020327; US 2010218104 A1 20100826; US 2012041858 A1 20120216; US 7600007 B1 20091006; US 7725570 B1 20100525; US 7725571 B1 20100525; US 7730172 B1 20100601; US 8028066 B2 20110927; US 8073721 B1 20111206; US 9509524 B2 20161129
DOCDB simple family (application)
US 0014175 W 20000523; AU 5156800 A 20000523; CA 2371750 A 20000523; EP 00936219 A 20000523; US 201113284358 A 20111028; US 57722400 A 20000523; US 57722500 A 20000523; US 57723100 A 20000523; US 57723200 A 20000523; US 57815600 A 20000523; US 75297110 A 20100401