EP 1190475 A1 20020327 - USER SUPPORT SYSTEM AND METHOD
Title (en)
USER SUPPORT SYSTEM AND METHOD
Title (de)
VERFAHREN UND SYSTEM ZUR BENUTZERUNTERSTÜTZUNG
Title (fr)
SYSTEME DE SUPPORT UTILISATEUR ET PROCEDE S'Y RAPPORTANT
Publication
Application
Priority
- US 0014595 W 20000525
- US 32269999 A 19990529
Abstract (en)
[origin: WO0074193A1] A user support system (30, 38, 40, 42) for automatically providing user support for software applications, system software or computer hardware is provided. The system (30, 38, 40, 42) may detect various computer problems, such as a software application crash or error message, a system software crash or error message or a computer hardware error message. The client computer (32) generates information when the problem occurs. The information is communicated to the support system (30, 38, 40, 42) which then provides a solution.
IPC 1-7
IPC 8 full level
G06F 11/07 (2006.01)
CPC (source: EP)
G06F 11/0709 (2013.01); G06F 11/0748 (2013.01); G06F 11/079 (2013.01)
Citation (search report)
See references of WO 0074193A1
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 0074193 A1 20001207; WO 0074193 A9 20020711; AU 5296500 A 20001218; EP 1190475 A1 20020327
DOCDB simple family (application)
US 0014595 W 20000525; AU 5296500 A 20000525; EP 00937842 A 20000525