EP 1230810 A1 20020814 - IMPLEMENTATION OF ADDITIONAL FUNCTIONS AND PERFORMANCE CRITERIA OF A CALL DISTRIBUTION SYSTEM
Title (en)
IMPLEMENTATION OF ADDITIONAL FUNCTIONS AND PERFORMANCE CRITERIA OF A CALL DISTRIBUTION SYSTEM
Title (de)
REALISIERUNG VON ZUSÄTZLICHEN FUNKTIONEN UND LEISTUNGSMERKMALEN EINES ANRUFVERTEILSYSTEMS
Title (fr)
REALISATION DE FONCTIONS ET DE CARACTERISTIQUES DE PUISSANCE SUPPLEMENTAIRES D'UN SYSTEME DE DISTRIBUTION D'APPELS
Publication
Application
Priority
- DE 0004071 W 20001116
- DE 19955761 A 19991119
- DE 10025437 A 20000523
Abstract (en)
[origin: WO0139521A1] The invention is characterised in that at least one part of at least two user connections (TA1...6), having configured performance criteria and being allocated to at least two network devices (LE1...3), is assigned to at least one group (NWCD), to which performance criteria and/or characteristics (SDN, TskGrp1,2) of a call centre can be assigned. The group (NWCD) is controlled by one of said network devices (LE1), whereby the user connections (TA1,3,4,6) which have not been physically allocated to this network device (LE1) are allocated to said device as virtual user connections.
IPC 1-7
IPC 8 full level
H04M 3/51 (2006.01); H04M 3/00 (2006.01); H04M 3/42 (2006.01); H04M 3/46 (2006.01); H04M 3/523 (2006.01); H04Q 3/00 (2006.01); H04Q 3/58 (2006.01); H04Q 3/64 (2006.01); H04M 7/00 (2006.01); H04M 7/06 (2006.01)
CPC (source: EP)
H04M 3/42314 (2013.01); H04M 3/465 (2013.01); H04M 3/523 (2013.01); H04Q 3/0016 (2013.01); H04Q 3/64 (2013.01); H04M 3/42297 (2013.01); H04M 3/5125 (2013.01); H04M 7/009 (2013.01); H04M 7/06 (2013.01); H04M 2203/2044 (2013.01); H04M 2207/08 (2013.01); H04Q 2213/13072 (2013.01); H04Q 2213/13097 (2013.01); H04Q 2213/13102 (2013.01); H04Q 2213/13103 (2013.01); H04Q 2213/13104 (2013.01); H04Q 2213/13107 (2013.01); H04Q 2213/13176 (2013.01); H04Q 2213/13209 (2013.01); H04Q 2213/1322 (2013.01); H04Q 2213/13222 (2013.01); H04Q 2213/1328 (2013.01); H04Q 2213/13282 (2013.01); H04Q 2213/13288 (2013.01); H04Q 2213/13345 (2013.01)
Citation (search report)
See references of WO 0139521A1
Designated contracting state (EPC)
DE ES FR GB IT
DOCDB simple family (publication)
WO 0139521 A1 20010531; BR 0015709 A 20020716; CN 1203687 C 20050525; CN 1425255 A 20030618; DE 10025437 A1 20010531; EP 1230810 A1 20020814; JP 2003515994 A 20030507
DOCDB simple family (application)
DE 0004071 W 20001116; BR 0015709 A 20001116; CN 00818522 A 20001116; DE 10025437 A 20000523; EP 00988627 A 20001116; JP 2001540541 A 20001116