Global Patent Index - EP 1236096 A1

EP 1236096 A1 2002-09-04 - HELP SYSTEM FOR A COMPUTER RELATED APPLICATION

Title (en)

HELP SYSTEM FOR A COMPUTER RELATED APPLICATION

Title (de)

HILFSYSTEM EINER RECHNERRELATIERTEN APPLIKATION

Title (fr)

SYSTEME D'AIDE POUR APPLICATION INFORMATIQUE

Publication

EP 1236096 A1 (EN)

Application

EP 00937998 A

Priority

  • US 0014997 W
  • US 13674799 P

Abstract (en)

[origin: WO0073900A1] The subject invention is a help program or system (Fig. 1) having a number of user databases (Fig. 1) and a knowledge database (Fig. 1). The help program may be used in computer related application (Fig. 2), such as a software program or an E-commerce web site. The help program includes a natural language simulator (Fig. 1) which parses sentences submitted by user or customer (Fig. 1). The natural language simulator also converts a formulated response into natural language, e.g. complete sentences. A trainer (Fig. 1) is provided to prepare, update, and maintain the knowledge database by interacting with the help software program or by otherwise editing the knowledge database. Input to the help program from the trainer takes the form of lessons that result in a change to the knowledge database and queries that test the knowledge database.

IPC 1-7 (main, further and additional classification)

G06F 9/44; G06F 13/00; G06F 17/30; H04L 12/66; H04M 15/00

IPC 8 full level (invention and additional information)

G06F 9/44 (2006.01)

CPC (invention and additional information)

G06F 9/453 (2018.02)

Designated contracting state (EPC)

DE ES FR GB IT

EPO simple patent family

WO 0073900 A1 20001207; CA 2375222 A1 20001207; EP 1236096 A1 20020904

INPADOC legal status


2005-10-26 [18D] DEEMED TO BE WITHDRAWN

- Effective date: 20050104

2004-05-26 [RBV] DESIGNATED CONTRACTING STATES (CORRECTION):

- Designated State(s): DE ES FR GB IT

2002-09-04 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20011115

2002-09-04 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE