EP 1238526 A2 20020911 - METHOD FOR SIGNALING AND PROCESSING INCOMING CALLS FOR A CALL CENTER
Title (en)
METHOD FOR SIGNALING AND PROCESSING INCOMING CALLS FOR A CALL CENTER
Title (de)
VERFAHREN ZUM SIGNALISIEREN UND VERARBEITEN EINGEHENDER RUFE FÜR EIN CALL-CENTER
Title (fr)
PROCEDE DE SIGNALISATION ET DE TRAITEMENT D'APPELS ARRIVANTS DESTINES A UNE CENTRALE D'APPEL
Publication
Application
Priority
- EP 00979678 A 20001212
- EP 0012607 W 20001212
- EP 99125227 A 19991217
Abstract (en)
[origin: EP1109389A1] The invention relates to a method for signaling and processing incoming calls for a call center. The invention further relates to a corresponding exchange and a corresponding call center. According to the invention, incoming calls for the call center and the subscriber numbers of the callers are signaled to the call center by the exchange via an internet protocol link between the exchange and the call center.
IPC 1-7
IPC 8 full level
H04M 3/42 (2006.01); H04M 3/523 (2006.01); H04M 7/00 (2006.01)
CPC (source: EP US)
H04M 3/523 (2013.01 - EP US); H04M 3/42068 (2013.01 - EP US); H04M 7/0093 (2013.01 - EP US); H04M 2207/203 (2013.01 - EP US)
Designated contracting state (EPC)
CH DE ES FR IT LI PT
DOCDB simple family (publication)
EP 1109389 A1 20010620; CN 1199427 C 20050427; CN 1435044 A 20030806; EP 1238526 A2 20020911; US 2003076942 A1 20030424; US 7027584 B2 20060411; WO 0145372 A2 20010621; WO 0145372 A3 20011220
DOCDB simple family (application)
EP 99125227 A 19991217; CN 00819003 A 20001212; EP 0012607 W 20001212; EP 00979678 A 20001212; US 14971702 A 20021015