Global Patent Index - EP 1242954 A2

EP 1242954 A2 2002-09-25 - SYSTEM AND METHOD FOR CREATING A TRUE CUSTOMER PROFILE

Title (en)

SYSTEM AND METHOD FOR CREATING A TRUE CUSTOMER PROFILE

Title (de)

SYSTEM UND VERFAHREN ZUM ERZEUGEN EINES ZUTREFFENDEN KUNDENPROFILS

Title (fr)

SYSTEME ET PROCEDE DE CREATION D'UN VERITABLE PROFIL DE CLIENT

Publication

EP 1242954 A2 (EN)

Application

EP 00984736 A

Priority

  • CA 0001529 W
  • CA 2293031 A

Abstract (en)

[origin: WO0146876A2] The present invention concerns a system and method for initially determining a profile for a consumer, and thereafter validating or invalidating the initial profile, and continuously updating the same. As such, the consumption profile serving at any one time as the "governing" consumer consumption profile, is considered to be the most up-to-date and representative consumption profile of that customer and thus the most representative of the "true" consumption profile of that customer at that point in time. Consequently, upon having validated the customer's consumption profile as the most up-to-date and representative consumption profile of that customer, this same profile is to be deemed as the "true" consumption profile of that customer, and is subsequently to be referenced as the consumer's current benchmark "true" consumption profile, up until the point a new governing profile is warranted and established. The differences between the initial profile and the actual behaviour of the customer are identified in order to create a log of consistencies and inconsistencies, which serve to establish the new governing profile. The system serves to provide better products and services to a customer.

IPC 1-7 (main, further and additional classification)

G06F 17/60

IPC 8 full level (invention and additional information)

G06Q 30/02 (2012.01)

CPC (invention and additional information)

G06Q 30/02 (2013.01)

Designated contracting state (EPC)

AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR

EPO simple patent family

WO 0146876 A2 20010628; WO 0146876 A8 20011108; AU 2137901 A 20010703; CA 2293031 A1 20010620; CN 1413330 A 20030423; EP 1242954 A2 20020925; JP 2003524236 A 20030812; RU 2002119426 A 20040310

INPADOC legal status


2009-02-04 [18D] DEEMED TO BE WITHDRAWN

- Effective date: 20080812

2008-03-05 [17Q] FIRST EXAMINATION REPORT

- Effective date: 20080131

2002-09-25 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20020722

2002-09-25 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A2

- Designated State(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR

2002-09-25 [AX] REQUEST FOR EXTENSION OF THE EUROPEAN PATENT TO

- Free text: AL;LT;LV;MK;RO;SI