Global Patent Index - EP 1260088 A2

EP 1260088 A2 2002-11-27 - DISTRIBUTED CALL CENTER WITH LOCAL POINTS OF PRESENCE

Title (en)

DISTRIBUTED CALL CENTER WITH LOCAL POINTS OF PRESENCE

Title (de)

VERTEILTE ANRUFZENTRALE MIT LOKALEN PRÄSENZSTELLEN

Title (fr)

RESEAU INTELLIGENT VIRTUEL POUR DES SERVICES D'INTERACTION D'UTILISATEUR

Publication

EP 1260088 A2 (EN)

Application

EP 00989668 A

Priority

  • US 0041354 W
  • US 43037899 A

Abstract (en)

[origin: WO0135617A2] A Virtual Intelligent Network (VIN) featuring a distributed call center system capable of answering, servicing, queuing and routing of calls at local point of presence to reduce communications costs and enhance operational efficiency for inbound and outbound call centers. The VIN includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a user controlled virtual private network to premises call center gateways at business locations where the call centers reside.

IPC 1-7 (main, further and additional classification)

H04M 3/51; H04M 3/42; H04M 3/523

IPC 8 full level (invention and additional information)

H04M 3/00 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01)

CPC (invention and additional information)

H04M 3/5183 (2013.01); H04M 3/5125 (2013.01); H04M 3/5237 (2013.01)

Citation (search report)

See references of WO 0135617A3

Designated contracting state (EPC)

AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

EPO simple patent family

WO 0135617 A2 20010517; WO 0135617 A3 20020912; AU 2614801 A 20010606; CA 2389075 A1 20010517; EP 1260088 A2 20021127; JP 2004500754 A 20040108; KR 20020082459 A 20021031

INPADOC legal status


2007-08-08 [18D] APPLICATION DEEMED TO BE WITHDRAWN

- Effective date: 20070216

2006-11-08 [17Q] FIRST EXAMINATION REPORT

- Effective date: 20061005

2004-12-29 [RAP1] TRANSFER OF RIGHTS OF AN APPLICATION

- Owner name: TELERA, INC.

2003-03-12 [RIN1] INVENTOR CHANGED BEFORE GRANT

- Inventor name: UPPALURU, PREM

2003-03-12 [RIN1] INVENTOR CHANGED BEFORE GRANT

- Inventor name: SUNDARAM, MUKESH

2002-11-27 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20020517

2002-11-27 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A2

- Designated State(s): AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

2002-11-27 [AX] REQUEST FOR EXTENSION OF THE EUROPEAN PATENT TO:

- Free text: AL;LT;LV;MK;RO;SI