EP 1260088 A2 20021127 - DISTRIBUTED CALL CENTER WITH LOCAL POINTS OF PRESENCE
Title (en)
DISTRIBUTED CALL CENTER WITH LOCAL POINTS OF PRESENCE
Title (de)
VERTEILTE ANRUFZENTRALE MIT LOKALEN PRÄSENZSTELLEN
Title (fr)
RESEAU INTELLIGENT VIRTUEL POUR DES SERVICES D'INTERACTION D'UTILISATEUR
Publication
Application
Priority
- US 0041354 W 20001020
- US 43037899 A 19991029
Abstract (en)
[origin: WO0135617A2] A Virtual Intelligent Network (VIN) featuring a distributed call center system capable of answering, servicing, queuing and routing of calls at local point of presence to reduce communications costs and enhance operational efficiency for inbound and outbound call centers. The VIN includes a set of point-of-presence call center gateways distributed at points of presence close to the point of call origination that are connected by a user controlled virtual private network to premises call center gateways at business locations where the call centers reside.
IPC 1-7
IPC 8 full level
H04M 3/00 (2006.01); H04M 3/42 (2006.01); H04M 3/51 (2006.01); H04M 3/523 (2006.01)
CPC (source: EP KR)
H04L 12/66 (2013.01 - KR); H04M 3/5125 (2013.01 - EP); H04M 3/5183 (2013.01 - EP); H04M 3/5237 (2013.01 - EP)
Citation (search report)
See references of WO 0135617A2
Designated contracting state (EPC)
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
DOCDB simple family (publication)
WO 0135617 A2 20010517; WO 0135617 A3 20020912; AU 2614801 A 20010606; CA 2389075 A1 20010517; EP 1260088 A2 20021127; JP 2004500754 A 20040108; KR 20020082459 A 20021031
DOCDB simple family (application)
US 0041354 W 20001020; AU 2614801 A 20001020; CA 2389075 A 20001020; EP 00989668 A 20001020; JP 2001537239 A 20001020; KR 20027005486 A 20020429