Global Patent Index - EP 1370995 A1

EP 1370995 A1 20031217 - METHOD AND COMMUNICATION SYSTEM FOR GENERATING RESPONSE MESSAGES

Title (en)

METHOD AND COMMUNICATION SYSTEM FOR GENERATING RESPONSE MESSAGES

Title (de)

VERFAHREN UND KOMMUNIKATIONSSYSTEM ZUR GENERIERUNG VON ANTWORTMELDUNGEN

Title (fr)

PROCEDE ET SYSTEME DE COMMUNICATION DESTINES A PRODUIRE DES MESSAGES DE REPONSE

Publication

EP 1370995 A1 20031217 (DE)

Application

EP 02703576 A 20020125

Priority

  • EP 02703576 A 20020125
  • EP 0200742 W 20020125
  • EP 01106128 A 20010313

Abstract (en)

[origin: EP1241600A1] Method for generating responses to an incoming message using dialogue machine (5), management unit (4), speech input (53) and speech output (54) modules. Incoming messages can be a live telephone call, a stored call or a text message. An address is attached to the messages and they are fed to the speech-input module. The latter uses a speech recognition unit (3) and outputs the request to a database (9). Answer messages from the database are output directly as text or via a speech synthesis unit. Un-processed requests are passed to an agent. An Independent claim is made for a communications system generating automatic responses to input requests received as text or in voice format.

IPC 1-7

G06F 17/60; H04M 3/493

IPC 8 full level

G10L 13/04 (2013.01); G10L 15/26 (2006.01); H04M 3/493 (2006.01)

CPC (source: EP US)

G10L 13/00 (2013.01 - EP US); G10L 15/26 (2013.01 - EP US); H04M 3/493 (2013.01 - EP US); H04M 2201/40 (2013.01 - EP US); H04M 2201/60 (2013.01 - EP US)

Designated contracting state (EPC)

AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR

DOCDB simple family (publication)

EP 1241600 A1 20020918; EP 1370995 A1 20031217; US 2004052342 A1 20040318; WO 02073480 A1 20020919

DOCDB simple family (application)

EP 01106128 A 20010313; EP 0200742 W 20020125; EP 02703576 A 20020125; US 65610603 A 20030908