EP 1480128 A2 20041124 - Computer service using automated local diagnostic data collection and automated remote analysis
Title (en)
Computer service using automated local diagnostic data collection and automated remote analysis
Title (de)
Rechnerdienst unter Verwendung automatisierter örtlicher Diagnosedatenerfassung und aitomatisierter Fernanalyse
Title (fr)
Service informatique utilisant une collecte de données diagnostiques locales et une analyse à diatance automatisée
Publication
Application
Priority
US 44259203 A 20030521
Abstract (en)
Diagnostic data-collection software is triggered by a fault in application software running on a client computer. Data gathered by the diagnostic software is transmitted to a computer system of a service vendor. Analysis software running on the vendor system analyzes the diagnostic data and generates recommendations. The recommendations are posted on a vendor-managed website. The client is informed by email of a URL to access the recommendations. After a validation procedure, the client can access the recommendations. The recommendations can include instructions for a human to execute as well as software to be downloaded to the client computer.
IPC 1-7
IPC 8 full level
G06F 11/22 (2006.01); G06F 11/273 (2006.01); G06F 15/00 (2006.01)
CPC (source: EP US)
G06F 11/0709 (2013.01 - EP US); G06F 11/0748 (2013.01 - EP US); G06F 11/2294 (2013.01 - EP US)
Citation (applicant)
WO 0241105 A2 20020523 - DMO INC [US], et al
Designated contracting state (EPC)
DE FR GB
DOCDB simple family (publication)
EP 1480128 A2 20041124; EP 1480128 A3 20060419; JP 2004348730 A 20041209; US 2004249914 A1 20041209
DOCDB simple family (application)
EP 04252669 A 20040507; JP 2004147652 A 20040518; US 44259203 A 20030521