Global Patent Index - EP 1545056 A1

EP 1545056 A1 20050622 - A system and method for end-to-end management of service level events

Title (en)

A system and method for end-to-end management of service level events

Title (de)

System und Verfahren zur Ende-zu-Ende Verwaltung von Service-Level-Ereignissen

Title (fr)

Procédé et système pour gestion bout-en-bout d'événements au niveau de services

Publication

EP 1545056 A1 20050622 (EN)

Application

EP 04257725 A 20041213

Priority

US 73760603 A 20031215

Abstract (en)

A system and method for proactively managing a network (200) is disclosed. The method includes aggregating and consolidating inputs into real or potential service events (410) and applying service policy for determining impact of the events and annotating the events (430). The method also includes determining the availability of an automated corrective action for the events (430). In addition, the method includes generating service level trouble tickets (550) and dispatching the events to a service level manager (560) for performing business-related activities. Additionally, when automated corrective action is deemed to be available, the method includes dispatching an activation subsystem to implement the corrective action (560). <IMAGE>

IPC 1-7

H04L 12/24

IPC 8 full level

H04L 12/24 (2006.01)

CPC (source: EP US)

H04L 41/0654 (2013.01 - EP US); H04L 41/147 (2013.01 - US); H04L 41/5025 (2013.01 - EP US); H04L 41/5074 (2013.01 - EP US)

Citation (search report)

Citation (examination)

MELCHIORS C, TAROUCO L M R: "Troubleshooting network faults using past experience", PROCEEDINGS OF THE NETWORK OPERATIONS AND MANAGEMENT SYSMPOSIUM, 10 April 2000 (2000-04-10), Honolulu, HI, USA

Designated contracting state (EPC)

FI FR GB

DOCDB simple family (publication)

EP 1545056 A1 20050622; AU 2004202823 A1 20050630; US 2005131937 A1 20050616

DOCDB simple family (application)

EP 04257725 A 20041213; AU 2004202823 A 20040624; US 73760603 A 20031215