EP 2057832 A1 20090513 - METHOD FOR OFFERING A CALL CENTRE SERVICE IN A PEER-TO-PEER NETWORK
Title (en)
METHOD FOR OFFERING A CALL CENTRE SERVICE IN A PEER-TO-PEER NETWORK
Title (de)
VERFAHREN ZUM ANBIETEN EINES CALL CENTER-DIENSTES IN EINEM PEER-TO-PEER NETZWERK
Title (fr)
PROCÉDÉ POUR PROPOSER UN SERVICE DE CENTRE D'APPEL DANS UN RESEAU DE PAIR À PAIR
Publication
Application
Priority
- EP 2007057418 W 20070718
- DE 102006039170 A 20060821
Abstract (en)
[origin: WO2008022855A1] The invention relates to a method for offering a call centre service in a peer-to-peer network (P2P), with at least one peer (C) in the peer-to-peer network (P2P) having a call centre function (CC-F) added to it, and a check then being carried out by means of a search algorithm to determine whether a called subscriber is or is not registered (11, 21) in the peer-to-peer network (P2P). If the called subscriber is registered, an IP address is first of all determined (11) for that subscriber, and a check is then carried out to determine whether the call centre service has been activated (12) for this subscriber. An incoming call is then diverted (12, 13) to a peer (C) with a call centre function (CC-F), and is not passed on (14) to the called subscriber until contact is made with the peer (C) with the call centre function (CC-F). Otherwise, if the subscriber is not registered in the peer-to-peer network (P2P), further entries for the called subscriber are first of all checked (21) in the peer-to-peer network (P2P). If there is an entry for an active call centre service, an address of a peer (C) with a call centre function (CC-F) is sought (21), and the incoming call is then forwarded (22) directly to this peer (C) with the call centre function (CC-F).
IPC 8 full level
H04M 3/51 (2006.01); H04L 29/06 (2006.01)
CPC (source: EP KR US)
H04L 12/28 (2013.01 - KR); H04L 67/104 (2013.01 - EP US); H04L 67/1046 (2013.01 - EP US); H04L 67/1093 (2013.01 - EP US); H04L 67/14 (2013.01 - EP US); H04L 67/147 (2013.01 - EP US); H04M 3/5191 (2013.01 - EP US); H04M 7/0063 (2013.01 - EP US)
Designated contracting state (EPC)
AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HU IE IS IT LI LT LU LV MC MT NL PL PT RO SE SI SK TR
Designated extension state (EPC)
AL BA HR MK RS
DOCDB simple family (publication)
DE 102006039170 A1 20080228; DE 102006039170 B4 20090115; CN 101536481 A 20090916; EP 2057832 A1 20090513; KR 20090053924 A 20090528; US 2010011111 A1 20100114; WO 2008022855 A1 20080228
DOCDB simple family (application)
DE 102006039170 A 20060821; CN 200780038429 A 20070718; EP 07787679 A 20070718; EP 2007057418 W 20070718; KR 20097005779 A 20090320; US 43845507 A 20070718