EP 2392190 A4 20120801 - MOBILE COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK
Title (en)
MOBILE COMMUNICATION DEVICE FOR ESTABLISHING AUTOMATED CALL BACK
Title (de)
MOBILKOMMUNIKATIONSGERÄT ZUR HERSTELLUNG EINES AUTOMATISCHEN RÜCKRUFS
Title (fr)
DISPOSITIF DE COMMUNICATION MOBILE POUR ÉTABLIR UN RAPPEL AUTOMATISÉ
Publication
Application
Priority
- US 2010000238 W 20100128
- US 32051709 A 20090128
- US 32051609 A 20090128
Abstract (en)
[origin: WO2010087966A2] A communication system and method for receiving incoming communications from mobile communication devices and for initiating a call-back. The communication system receives incoming communications from a mobile communication device, such as data requests. The data requests may be for a list of providers or companies and for a list of corresponding queues related to customer services, such as billing, for example. Further, the communication system typically includes components and queues for initiating a call-back sequence to a communication receiving device and placing an identifier associated with the communication receiving device in a user-selected queue. The communication system also determines the wait time in a queue and places an outgoing call to the communication receiving device. If a call back request is received from the mobile communication device, a call back to the communication receiving device is placed based upon the assigned placeholder in the queue.
IPC 8 full level
H04M 3/523 (2006.01)
CPC (source: EP)
H04M 3/5231 (2013.01); H04M 3/5238 (2013.01); H04M 1/2749 (2020.01); H04M 1/724 (2021.01); H04M 2201/38 (2013.01)
Citation (search report)
- [XI] US 2007116230 A1 20070524 - BRANDT JEFFREY L [US], et al
- [XI] US 2004196856 A1 20041007 - BONDARENKO OLEG [US], et al
- See references of WO 2010087966A2
Designated contracting state (EPC)
AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO SE SI SK SM TR
DOCDB simple family (publication)
WO 2010087966 A2 20100805; WO 2010087966 A3 20101111; CA 2750940 A1 20100805; CA 2750940 C 20190402; EP 2392190 A2 20111207; EP 2392190 A4 20120801
DOCDB simple family (application)
US 2010000238 W 20100128; CA 2750940 A 20100128; EP 10736139 A 20100128