Global Patent Index - EP 2641225 A1

EP 2641225 A1 2013-09-25 - SYSTEM AND METHOD FOR ON DEMAND DIAGNOSTICS OF A DEVICE UTILIZING SECURE DATA TO INTERACT WIRELESSLY WITH ONE OR MORE THIRD PARTY SYSTEMS

Title (en)

SYSTEM AND METHOD FOR ON DEMAND DIAGNOSTICS OF A DEVICE UTILIZING SECURE DATA TO INTERACT WIRELESSLY WITH ONE OR MORE THIRD PARTY SYSTEMS

Title (de)

SYSTEM UND VERFAHREN FÜR ABRUFBARE DIAGNOSEN EINER VORRICHTUNG UNTER VERWENDUNG GESICHERTER DATEN ZUR DRAHTLOSEN INTERAKTION MIT EINEM ODER MEHREREN DRITTANBIETERSYSTEMEN

Title (fr)

SYSTÈME ET PROCÉDÉ POUR DES DIAGNOSTICS SUR DEMANDE D'UN DISPOSITIF UTILISANT DES DONNÉES SÉCURISÉES AFIN D'INTERAGIR SANS FIL AVEC UN OU PLUSIEURS SYSTÈMES DE TIERCE PARTIE

Publication

EP 2641225 A1 (EN)

Application

EP 11841424 A

Priority

  • US 201113279194 A
  • US 41485710 P
  • US 201113290056 A
  • US 201161556179 P
  • US 2011061048 W

Abstract (en)

[origin: WO2012068289A1] ? system and method for remotely providing an end user with a solution to a failure, in a mobile transaction is disclosed. The system includes a portable, communication device having a diagnostics agent configured to transmit the communication device's unique identification number and present status over a mobile network. The system further includes a retailer subsystem in short proximity communication with the communication device, and a remote, system management back end in wireless communication with both the communication devices and the retailer subsystem. The system management back end has a diagnostics management system configured to receive failure data from the portable communication device, and to determine a solution based on the failure data., The system may also utilize RF presence data from the portable communication device anchor information from a sound beacon associated with the point of sale device,to help in diagnosing the failure. The system also includes a mobile network in communication with the system management back end, via which the solution is wirelessly transmitted to the end: user.

IPC 8 full level (invention and additional information)

G06Q 20/32 (2012.01)

CPC (invention and additional information)

G06Q 30/06 (2013.01); G06Q 20/20 (2013.01); G06Q 20/3278 (2013.01); G07G 3/006 (2013.01)

Designated contracting state (EPC)

AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR

EPO simple patent family

WO 2012068289 A1 20120524; CA 2818533 A1 20120524; EP 2641225 A1 20130925; EP 2641225 A4 20140716

INPADOC legal status


2015-07-22 [18D] DEEMED TO BE WITHDRAWN

- Effective date: 20150113

2014-07-16 [A4] DESPATCH OF SUPPLEMENTARY SEARCH REPORT

- Effective date: 20140613

2014-07-16 [RIC1] CLASSIFICATION (CORRECTION)

- IPC: G06Q 20/32 20120101AFI20140606BHEP

2014-06-20 [REG HK DE] REQUESTS TO DESIGNATE PATENT IN HONG KONG

- Document: HK 1189982

2014-02-26 [DAX] REQUEST FOR EXTENSION OF THE EUROPEAN PATENT (TO ANY COUNTRY) DELETED

2013-09-25 [17P] REQUEST FOR EXAMINATION FILED

- Effective date: 20130606

2013-09-25 [AK] DESIGNATED CONTRACTING STATES:

- Kind Code of Ref Document: A1

- Designated State(s): AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR