EP 2661865 A4 20141008 - CONSUMER ELECTRONIC REGISTRATION, CONTROL AND SUPPORT CONCIERGE DEVICE AND METHOD
Title (en)
CONSUMER ELECTRONIC REGISTRATION, CONTROL AND SUPPORT CONCIERGE DEVICE AND METHOD
Title (de)
PFÖRTNERVORRICHTUNG UND VERFAHREN FÜR ELEKTRONISCHE VERBRAUCHERREGISTRIERUNG, -STEUERUNG UND -UNTERSTÜTZUNG
Title (fr)
DISPOSITIF COMPAGNON ET PROCÉDÉ D'ENREGISTREMENT, DE COMMANDE ET D'ASSISTANCE POUR APPAREIL ÉLECTRONIQUE GRAND PUBLIC
Publication
Application
Priority
- US 201161530370 P 20110901
- US 201161430099 P 20110105
- US 201161430103 P 20110105
- US 201161561732 P 20111118
- US 2012020363 W 20120105
Abstract (en)
[origin: WO2012094520A2] We disclose a concierge device that can be configured to register, control and support a consumer device. It can alternatively or redundantly connect to a home management bridge and/or cloud-based management servers. It can accept menus that allow a single concierge device to provide a wide range of functions for various consumer devices. The concierge device allows the user in a single action to initiate a support session, automatically identifying the consumer device. The concierge device can be configured for voice or video support calls. The concierge device in conjunction with a home management bridge or gateway can manage on boarding of components of an automated home, such as switches and lamps. Implementations of the concierge device that include a display can show supplemental information, such as advertising, optionally in coordination with media being played on a consumer device coupled in communication with the concierge device.
IPC 8 full level
H04L 29/08 (2006.01); G06Q 30/02 (2012.01); H04L 12/28 (2006.01); H04M 1/72415 (2021.01)
CPC (source: EP)
G06Q 30/016 (2013.01); G06Q 30/02 (2013.01); H04L 12/2816 (2013.01); H04L 12/2823 (2013.01); H04L 67/125 (2013.01); H04M 1/72415 (2021.01); H04M 7/0069 (2013.01)
Citation (search report)
- [I] US 2009009586 A1 20090108 - CASSANOVA JEFFREY [US]
- See references of WO 2012094520A2
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
DOCDB simple family (publication)
WO 2012094520 A2 20120712; WO 2012094520 A3 20120830; WO 2012094520 A8 20131024; CN 103339913 A 20131002; CN 103685527 A 20140326; CN 103685527 B 20200703; CN 108494883 A 20180904; CN 108494883 B 20230414; EP 2661865 A2 20131113; EP 2661865 A4 20141008; EP 3174269 A1 20170531; JP 2014238843 A 20141218; JP 2014511579 A 20140515; JP 2016154361 A 20160825; JP 2017188940 A 20171012; JP 2020005264 A 20200109; JP 2021052401 A 20210401; JP 5563168 B2 20140730; JP 5911914 B2 20160427; JP 6159440 B2 20170705; JP 6562972 B2 20190821; JP 7189919 B2 20221214
DOCDB simple family (application)
US 2012020363 W 20120105; CN 201280004517 A 20120105; CN 201310699468 A 20120105; CN 201810380637 A 20120105; EP 12731950 A 20120105; EP 17000077 A 20120105; JP 2013548549 A 20120105; JP 2014120922 A 20140611; JP 2016068497 A 20160330; JP 2017114469 A 20170609; JP 2019134734 A 20190722; JP 2020191380 A 20201118