EP 3020166 A1 20160518 - SYSTEM AND METHOD FOR AUTOMATED CHAT TESTING
Title (en)
SYSTEM AND METHOD FOR AUTOMATED CHAT TESTING
Title (de)
SYSTEM UND VERFAHREN ZUR AUTOMATISIERTEN CHAT-PRÜFUNG
Title (fr)
SYSTÈME ET PROCÉDÉ DE TEST DE DIALOGUE EN LIGNE AUTOMATISÉ
Publication
Application
Priority
- US 201313936186 A 20130706
- US 201313936183 A 20130706
- US 201314140449 A 20131224
- US 201314140470 A 20131225
- US 201314141424 A 20131227
- US 2014045629 W 20140707
Abstract (en)
[origin: WO2015006246A1] A system for flexible and scalable automated chat-based contact center testing, comprising a test case management platform, "chat cruncher", contact center manager, chat classifier, and desktop automation engine, and method for using such a system for automated testing of a contact center's chat-based interactions environment and reporting of test results.
IPC 8 full level
H04L 12/18 (2006.01); H04L 12/58 (2006.01); H04L 12/64 (2006.01)
CPC (source: EP)
H04L 12/1827 (2013.01); H04L 12/6418 (2013.01); H04L 51/02 (2013.01)
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated extension state (EPC)
BA ME
DOCDB simple family (publication)
WO 2015006246 A1 20150115; CN 105637812 A 20160601; EP 3020166 A1 20160518; EP 3020166 A4 20170405; JP 2016525745 A 20160825
DOCDB simple family (application)
US 2014045629 W 20140707; CN 201480048931 A 20140707; EP 14823027 A 20140707; JP 2016524390 A 20140707