EP 3403222 A1 20181121 - ISSUE DETECTION FOR ROUTING ASSISTANCE REQUESTS
Title (en)
ISSUE DETECTION FOR ROUTING ASSISTANCE REQUESTS
Title (de)
PROBLEMERKENNUNG ZUM ROUTEN VON UNTERSTÜTZUNGSANFORDERUNGEN
Title (fr)
DÉTECTION DE PROBLÈME PERMETTANT DE ROUTER DES DEMANDES D'ASSISTANCE
Publication
Application
Priority
- US 201614995596 A 20160114
- US 201615052271 A 20160224
- US 2017012659 W 20170109
Abstract (en)
[origin: WO2017123481A1] An issue is identified based on corresponding information indicative of steps taken in an on-boarding process and a velocity of transition through the steps. The issue is matched against an agent based on agent capabilities exposed by the agent. The issue and corresponding information are routed to the agent.
IPC 8 full level
G06Q 10/06 (2012.01)
CPC (source: EP)
G06Q 10/06 (2013.01); G06Q 10/063112 (2013.01)
Citation (search report)
See references of WO 2017123481A1
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated extension state (EPC)
BA ME
DOCDB simple family (publication)
WO 2017123481 A1 20170720; CN 108369684 A 20180803; CN 108369684 B 20220624; EP 3403222 A1 20181121
DOCDB simple family (application)
US 2017012659 W 20170109; CN 201780004782 A 20170109; EP 17701626 A 20170109