EP 3977676 A4 20230531 - PROVIDING ACCESS CONTROL AND IDENTITY VERIFICATION FOR COMMUNICATIONS
Title (en)
PROVIDING ACCESS CONTROL AND IDENTITY VERIFICATION FOR COMMUNICATIONS
Title (de)
BEREITSTELLUNG VON ZUGANGSKONTROLLE UND IDENTITÄTSVERIFIZIERUNG FÜR KOMMUNIKATIONEN
Title (fr)
FOURNITURE DE CONTRÔLE D'ACCÈS ET DE VÉRIFICATION D'IDENTITÉ POUR DES COMMUNICATIONS
Publication
Application
Priority
- US 201962852850 P 20190524
- US 2020030430 W 20200429
Abstract (en)
[origin: WO2020242700A1] The techniques herein are directed generally to providing access control and user verification (i.e., both called party and calling party verification) for communications, such as for a contact center. In particular, according to one or more embodiments described herein, a method is shown for automatically sorting incoming contacts into "verified" and "non-verified" contacts, as well as for detecting spoofing caller ID "attack" and identifying an "attack level" or a required security level. In further embodiments, methods are shown for adapting the required authentication level based on the level of risk as determined by an attack level. Still further, methods are shown for tailoring user-interface pop-ups based on the specific information the user wants to share and the manner in which they desire to interface with the platform.
IPC 8 full level
H04L 9/32 (2006.01); G06F 3/06 (2006.01); G06F 21/44 (2013.01); G06F 21/60 (2013.01); H04L 9/08 (2006.01); H04L 9/40 (2022.01); H04L 67/1097 (2022.01)
CPC (source: EP)
G06F 21/44 (2013.01); H04L 9/0825 (2013.01); H04L 63/08 (2013.01); H04L 63/0876 (2013.01); H04L 63/18 (2013.01); H04L 67/1097 (2013.01); H04L 2209/42 (2013.01); H04L 2209/56 (2013.01)
Citation (search report)
- [A] US 2019116038 A1 20190418 - SPRAGUE STEVEN [US]
- [A] US 9768966 B2 20170919 - KRAHN DARREN DAVID [US], et al
- [A] US 10117098 B1 20181030 - NAGUTHANAWALA MURTUZA [US], et al
- See references of WO 2020242700A1
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
DOCDB simple family (publication)
WO 2020242700 A1 20201203; CA 3141829 A1 20201203; EP 3977676 A1 20220406; EP 3977676 A4 20230531
DOCDB simple family (application)
US 2020030430 W 20200429; CA 3141829 A 20200429; EP 20813274 A 20200429