Global Patent Index - EP 4150485 A4

EP 4150485 A4 20240501 - METHOD OF AUTOMATICALLY ASSIGNING A CLASSIFICATION

Title (en)

METHOD OF AUTOMATICALLY ASSIGNING A CLASSIFICATION

Title (de)

VERFAHREN ZUR AUTOMATISCHEN ZUWEISUNG EINER KLASSIFIKATION

Title (fr)

PROCÉDÉ D'ATTRIBUTION AUTOMATIQUE D'UNE CLASSIFICATION

Publication

EP 4150485 A4 20240501 (EN)

Application

EP 21803848 A 20210422

Priority

  • US 202016946925 A 20200711
  • IN 202041020011 A 20200512
  • IB 2021053334 W 20210422

Abstract (en)

[origin: WO2021229328A1] A method for improving the resolution of queries tickets through the utilization of historical solution data obtained from multiple sources is provided. The method offers a methodology for automatically classifying the query, for faster retrieval of potential answers to said query, by performing a variety of similarity calculations to yield a probability of the most likely class the query is in.

IPC 8 full level

G06Q 30/016 (2023.01); G06F 16/242 (2019.01); G06F 16/2457 (2019.01); G06F 16/31 (2019.01); G06F 16/35 (2019.01); G06Q 30/01 (2023.01)

CPC (source: EP)

G06F 16/243 (2018.12); G06F 16/2457 (2018.12); G06F 16/285 (2018.12); G06F 16/319 (2018.12); G06F 16/3329 (2018.12); G06F 16/35 (2018.12); G06F 18/24155 (2023.01); G06Q 30/01 (2013.01)

Citation (search report)

  • [A] EP 3193265 A1 20170719 - WIPRO LTD [IN]
  • [I] LI YANG ET AL: "Question Answering for Technical Customer Support", 14 August 2018, SAT 2015 18TH INTERNATIONAL CONFERENCE, AUSTIN, TX, USA, SEPTEMBER 24-27, 2015; [LECTURE NOTES IN COMPUTER SCIENCE; LECT.NOTES COMPUTER], SPRINGER, BERLIN, HEIDELBERG, PAGE(S) 3 - 15, ISBN: 978-3-540-74549-5, XP047482535
  • [A] PENG SUN ET AL: "Content-Aware Resolution Sequence Mining for Ticket Routing", 13 September 2010, BUSINESS PROCESS MANAGEMENT, SPRINGER BERLIN HEIDELBERG, BERLIN, HEIDELBERG, PAGE(S) 243 - 259, ISBN: 978-3-642-15617-5, XP019151196
  • See references of WO 2021229328A1

Designated contracting state (EPC)

AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR

DOCDB simple family (publication)

WO 2021229328 A1 20211118; EP 4150485 A1 20230322; EP 4150485 A4 20240501

DOCDB simple family (application)

IB 2021053334 W 20210422; EP 21803848 A 20210422