EP 4309108 A1 20240124 - METHOD FOR AUTOMATED SURVEYING OF HOTEL GUESTS
Title (en)
METHOD FOR AUTOMATED SURVEYING OF HOTEL GUESTS
Title (de)
VERFAHREN ZUM AUTOMATISIERTEN BEFRAGEN VON HOTELGÄSTEN
Title (fr)
PROCÉDÉ DE SURVEILLANCE AUTOMATISÉE DE HÔTES D'HÔTEL
Publication
Application
Priority
- DE 102021106320 A 20210316
- EP 2022056099 W 20220309
Abstract (en)
[origin: WO2022194650A1] The invention relates to a method for automated surveying of hotel guests by means of a television device provided in the hotel room, characterised in that the method is executed by means of an interface measurement circuit (6) for detecting the connection of an external playback device and a video signal switch (7) for switching the signal source to an external television device, a) in that when the television device is switched on by means of an external remote control, an external minicomputer (4) sends video data to the video input of the television device via the interface measurement circuit (6) and the video signal switch (7) instead of the data received during normal operation, wherein these video data comprise a survey software, b) in that the hotel guest sends the survey answers to the minicomputer (4) via the remote control, c) in that when the survey is completed, the television device is switched back to normal operation, and d) in that the survey answers are sent to a hotel server by the minicomputer (4).
IPC 8 full level
G06Q 30/02 (2023.01); H04N 7/14 (2006.01)
CPC (source: EP US)
G06Q 30/0203 (2013.01 - EP US); G06Q 50/12 (2013.01 - EP US); H04N 21/2143 (2013.01 - EP); H04N 21/254 (2013.01 - EP); H04N 21/25866 (2013.01 - EP); H04N 21/4126 (2013.01 - EP); H04N 21/42221 (2013.01 - EP); H04N 21/44227 (2013.01 - EP); H04N 21/4758 (2013.01 - EP US); H04N 21/632 (2013.01 - EP)
Designated contracting state (EPC)
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated extension state (EPC)
BA ME
Designated validation state (EPC)
KH MA MD TN
DOCDB simple family (publication)
DE 102021106320 A1 20220922; EP 4309108 A1 20240124; US 2024152942 A1 20240509; WO 2022194650 A1 20220922
DOCDB simple family (application)
DE 102021106320 A 20210316; EP 2022056099 W 20220309; EP 22713893 A 20220309; US 202218280987 A 20220309