(19)
(11)EP 3 576 394 A1

(12)EUROPEAN PATENT APPLICATION
published in accordance with Art. 153(4) EPC

(43)Date of publication:
04.12.2019 Bulletin 2019/49

(21)Application number: 18828637.1

(22)Date of filing:  21.06.2018
(51)Int. Cl.: 
H04M 3/58  (2006.01)
H04M 3/42  (2006.01)
H04M 1/00  (2006.01)
(86)International application number:
PCT/JP2018/023633
(87)International publication number:
WO 2019/009090 (10.01.2019 Gazette  2019/02)
(84)Designated Contracting States:
AL AT BE BG CH CY CZ DE DK EE ES FI FR GB GR HR HU IE IS IT LI LT LU LV MC MK MT NL NO PL PT RO RS SE SI SK SM TR
Designated Extension States:
BA ME
Designated Validation States:
KH MA MD TN

(30)Priority: 05.07.2017 JP 2017131790

(71)Applicant: NEC Platforms, Ltd.
Kawasaki-shi, Kanagawa 213-8511 (JP)

(72)Inventor:
  • KOMINE Yuichi
    Kawasaki-shi Kanagawa 213-8511 (JP)

(74)Representative: Vossius & Partner Patentanwälte Rechtsanwälte mbB 
Siebertstrasse 3
81675 München
81675 München (DE)

  


(54)TELEPHONE SYSTEM, TELEPHONE, CALL FORWARDING METHOD, AND PROGRAM


(57) When a call is transferred from one telephone set to another telephone set, it is possible to enable a user of a transfer destination telephone set to recognize from whom a call came. A first telephone set (11) makes a call to another person. A second telephone set (12) is a telephone set to which the call is transferred from the first telephone set (11). Voice data acquisition means (13) acquires voice data of the other person on the call made by the first telephone set (11). Voice recognition means (14) performs voice recognition on the voice data acquired by the voice data acquisition means (13) and generates text data. Transfer destination text display means (15) displays the text data generated by the voice data recognition means (14) for a user of the second telephone set (12).




Description

Technical Field



[0001] The present disclosure relates to a telephone system, a telephone set, a telephone transfer method, and a non-transitory computer readable medium. In particular, the present disclosure relates to a telephone system for transferring a call from one telephone to another telephone, a telephone set used in such a telephone system, a telephone transfer method in a telephone system, and a non-transitory computer readable medium.

Background Art



[0002] There is a known related technique for displaying a caller's telephone number on a telephone set when an incoming call is received. By displaying the telephone number on the telephone set when an incoming call is received, a receiver can recognize the caller's telephone number before answering the incoming call. For example, when the displayed telephone number is a customer's telephone number, the receiver can recognize that the incoming call is a call from the customer before answering the incoming call. When the displayed telephone number is an unknown telephone number, the receiver can answer the incoming call while exercising caution as it may be a solicitation or fraud call. Alternatively, the receiver may choose not to answer the incoming call.

[0003] Commonly, the caller's telephone number is displayed on the received telephone set, and when the call is transferred, the caller's telephone number is not displayed on a transfer destination telephone set. On the other hand, there are some known techniques for notifying the transfer destination telephone set of the caller's telephone number and displaying the caller's telephone number. For example, Patent Literature 1 discloses a technique of receiving a caller's telephone number when an external incoming call is received, transmitting the caller's telephone number to a transfer destination telephone set when the external incoming call is transferred to the transfer destination, and displaying the caller's telephone number on a display unit of the transfer destination telephone set. Further, Patent Literature 2 discloses a technique of, when an incoming call received using a telephone set for incoming calls is transferred using a telephone set for transferring calls to a transfer destination telephone set, displaying a telephone number received by the telephone set for incoming calls on the transfer destination telephone set.

Citation List


Patent Literature



[0004] 

Patent Literature 1: Japanese Unexamined Patent Application Publication No. H10-65765

Patent Literature 2: Japanese Unexamined Patent Application Publication No. 2001-298506

Patent Literature 3: Japanese Unexamined Patent Application Publication No. H03-165155


Summary of Invention


Technical Problem



[0005] Commonly, a receiver who answers an incoming call hears a name or a company name given by a caller who is a call partner at the time of answering, and recognizes from whom the incoming call came. At this time, the receiver may not be able to hear the caller's voice well due to problems such as how the caller talks or noises around the receiver side. When the receiver could not hear, for example, the caller's name, the receiver has been asking again for the caller's name and the like. Alternatively, at a workplace when the receiver answers an incoming call and transfer it to someone else, the receiver has been uncertainly giving, to a transfer destination, a call partner's name and the like without asking again for the call partner's name.

[0006] For example, there are cases in which the receiver cannot hear the beginning of the caller's talk, "This is B from A", and can only hear an important part of the message, "May I speak to Mr. X?". In that case, the receiver may hesitate to ask again for the caller's name and transfer the call to Mr. X saying "I don't know who this is, but it's for you". Mr. X to whom the call is transferred would then answer the phone thinking "This may be a nuisance call" without knowing from whom the call is.

[0007] In Patent Literatures 1 and 2, the caller's telephone number is displayed on the transfer destination telephone set, and thus the person who has received the transferred call can know the caller's information to some extent. However, when the corresponding telephone number is not registered on a telephone directory or the like, the caller's name is not displayed, and it is difficult to immediately identify the caller from the telephone number. Moreover, only by displaying the caller's telephone number, for example, even when the caller's company name is known, it is unknown who at the company made the call. Furthermore, when the person who received the transferred call is not familiar with the telephone number, he/she cannot recognize from whom the call came.

[0008] Patent Literature 3 discloses a telephone set for hearing-impaired persons which recognizes a call partner's voice and displays recognized text data on a display device. When a receiver who answers an incoming call is using such a telephone set for hearing-impaired persons, the receiver would be able to know what a caller said, which the receiver has missed, by looking at the displayed text data. However, also in this case, the person who received the transferred call cannot know from whom the incoming call came unless information about a name and the like is provided from a transfer source.

[0009] An object of the present disclosure is, in light of the above circumstances, to provide a telephone system, a telephone set, a telephone transfer method, and a non-transitory computer readable medium which enable a user of a transfer destination telephone set to recognize from whom a call came.

Solution to Problem



[0010] A first example aspect of the present disclosure is a telephone system including: a first telephone set configured to make a call to another person, a second telephone set that is a transfer destination of the call, voice data acquisition means for acquiring voice data of the other person on the call made by the first telephone set, voice recognition means for performing voice recognition on the voice data acquired by the voice data acquisition means and generating text data; and transfer destination text display means for displaying the text data generated by the voice data acquisition means for a user of the second telephone set.

[0011] A second example aspect of the present disclosure is a telephone set including: voice data acquisition means for acquiring voice data of another person on a call; voice recognition means for performing voice recognition on the voice data acquired by the voice data acquisition means and generating text data; and text transmission means for transmitting the text data generated by the voice data acquisition means to a transfer destination telephone set.

[0012] A third example aspect of the present disclosure is a telephone set including: text data reception means for receiving text data from a transfer source telephone set when a call is transferred from another telephone set; and transfer destination text display means for displaying the text data received by the text data reception means for a user.

[0013]  A fourth example aspect of the present disclosure is a telephone transfer method including: acquiring voice data of another person on a call made by a first telephone set; performing voice recognition on the acquired voice data and generating text data; and transferring the call to a second telephone set, and transmitting the generated text data to the second telephone set.

[0014] A fifth example aspect of the present disclosure is a non-transitory computer readable medium storing a program for causing a computer to execute processing of: acquiring voice data of another person on a call made by a first telephone set; performing voice recognition on the acquired voice data and generating text data; and transmitting the generated text data to a second telephone set that is a transfer destination of the call.

[0015] A sixth example aspect of the present disclosure is a non-transitory computer readable medium storing a program for causing a computer to execute processing of: receiving text data from the transfer source telephone set when a call is transferred from a transfer source telephone set; and displaying the received text data for a user.

Advantageous Effects of Invention



[0016] A telephone system, a telephone set, a telephone transfer method, and a non-transitory computer readable medium according to the present disclosure enable a user of a transfer destination telephone set to recognize from whom a call came.

Brief Description of Drawings



[0017] 

Fig. 1 is a block diagram showing a schematic telephone system according to the present disclosure;

Fig. 2 is a block diagram showing a telephone system according to a first embodiment of the present disclosure;

Fig. 3 is a block diagram showing a configuration of a telephone set;

Fig. 4 is a sequence diagram showing an operation sequence in the telephone system;

Fig. 5 is a block diagram showing a telephone system according to a second embodiment of the present disclosure; and

Fig. 6 is a block diagram showing a functional configuration of a computer device.


Description of Embodiments



[0018] An overview of the present disclosure will be described prior to describing the embodiments of the present disclosure. Fig. 1 shows a schematic telephone system according to the present disclosure. The telephone system 10 includes a first telephone set 11, a second telephone set 12, voice data acquisition means 13, voice recognition means 14, and transfer destination text display means 15. The first telephone set 11 makes a call to another person (not shown). The second telephone set 12 is a telephone set to which a call made by the first telephone set is transferred. In other words, the user of the first telephone set uses the first telephone set to answer an incoming call from the other person, starts talking with the other person, and then transfers the call to the second telephone set.

[0019] The voice data acquisition means 13 acquires voice data of the other person in the call made by the first telephone set 11. The voice recognition means 14 performs voice recognition on the voice data acquired by the voice data acquisition means 13 and generates text data indicating a speech content of the other person. The transfer destination text display means 15 displays the text data generated by the voice recognition means 14 for the user of the second telephone set which is the transfer destination.

[0020] In the present disclosure, the voice data of the call partner in the call made by the first telephone set 11 is acquired, and the speech content of the call partner is voice-recognized. The voice-recognized speech content is converted into a text and displayed for the user of the transfer destination second telephone set 12. By doing so, even when the user of the first telephone set 11 misses information about the other person, for example, at the beginning of the talk, the user of the second telephone set 12 can know the content that the call partner has talked to the user of the first telephone set 11 before the call is transferred. Commonly, the call starts from telling the person's own name or the like, and thus the user of the second telephone set 12 can recognize who the call partner is by referring to the displayed text.

[0021] Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. Fig. 2 shows a telephone system according to a first embodiment of the present disclosure. The telephone system 100 includes a plurality of telephone sets 110A and 110B and a private branch exchange 120. Although Fig. 2 shows an example in which two telephone sets are included, three or more telephone sets may be included. Further, in the following descriptions, when there is no need to distinguish between the telephone sets 110A and 110B, these telephone sets are collectively referred to as the telephone set 110.

[0022] The telephone sets 110A and 110B are telephone sets used by the respective users. For the telephone sets 110A and 110B, for example, a land-line telephone set, a mobile telephone, and a VoIP (Voice over Internet Protocol) telephone using a PC (Personal Computer) can be used. Hereinafter, the telephone sets 110A and 110B will be described as IP (Internet Protocol) telephone sets.

[0023] The Private Branch eXchange (PBX) 120 is connected to the plurality of telephone sets 110A and 110B via a LAN (Local Area Network) 130. The private branch exchange 120 is connected to a caller telephone set (external telephone set) 200 via a communication network 300 such as a Public Switched Telephone Network (PSTN), an IP network, or a mobile telephone network. The external telephone set 200 is a telephone set used by a caller who makes calls to the telephone set 110 in the system from outside the telephone system 100. For example, any telephone such as a land-line telephone set or a mobile telephone can be used as the external telephone set 200.

[0024] The private branch exchange 120 performs call control for controlling transmission and reception between the external telephone set 200 and the telephone sets 110A and 110B. When an external telephone call is made from the external telephone set 200, the private branch exchange 120 connects the telephone set 110 of the user who answered the incoming call to the external telephone set 200. The user (receiver) can transfer the call to another telephone set via the private branch exchange 120 after the user starts talking to the user (caller) of the external telephone set 200. In the following descriptions, mainly a case in which the user of the telephone set 110A answers the incoming call and then transfers it to the telephone set 110B will be described. In such a case, the telephone set 110A corresponds to a first telephone set 11 of Fig. 1, and the telephone set 110B corresponds to a second telephone set 12 of Fig. 1.

[0025] Fig. 3 shows a configuration of the telephone set 110. The telephone set 110 includes a voice data acquisition unit 111, a voice recognition unit 112, a text display unit 113, a text transmission unit 114, a transfer processing unit 115, a text reception unit 116, a communication processing unit 117, a voice output unit 118, and a voice input unit 119.

[0026] The communication processing unit 117 communicates with the other telephone sets 110 and the external telephone set 200 via the LAN 130 and the private branch exchange 120. The processing performed by the communication processing unit 117 includes processing related to a call to the call partner. The communication processing unit 117 acquires the voice data of the call partner transmitted from telephone set 110 or the external telephone set 200 of the call partner via the LAN 130 and the private branch exchange 120. The communication processing unit 117 outputs the call partner's voice from a speaker via the voice output unit 118. Further, the communication processing unit 117 acquires the voice data from the microphone 122 via the voice input unit 119, and transmits the voice data to the telephone set 110 or the external telephone set 200 of the call partner via the LAN 130 and the private branch exchange 120.

[0027] The voice data acquisition unit 111 acquires the voice data of the call partner from the communication processing unit 117. The voice recognition unit 112 performs the voice recognition on the voice data acquired by the voice data acquisition unit 111, and generates text data. For example, the voice recognition unit 112 performs the voice recognition on the voice data at the beginning of a call and converts the speech content of the beginning of the call into the text data. Any algorithm for converting the voice data into a text may be used for the voice recognition. The voice data acquisition unit 111 and the voice recognition unit 112 correspond to the voice data acquisition means 13 and the voice recognition means 14 in Fig. 1, respectively.

[0028] When the user of the telephone set 110 performs a transfer operation, the transfer processing unit 115 carries out processing for transferring a call being made by the communication processing unit 117 to the other telephone set 110. Further, the transfer processing unit 115 performs processing for accepting the transferred call from the other telephone set 110. When the transfer processing unit 115 transfers a call to the other telephone set 110, the text transmission unit 114 transmits the text data generated by the voice recognition unit 112 to the other telephone set 110 as a transfer destination via the LAN 130. The text reception unit 116 receives the text data transmitted from the text transmission unit 114 of the other telephone set 110 via the LAN 130.

[0029] The text display unit 113 displays the text data generated by the voice recognition unit 112 on a display (display device) 123 such as an LCD (Liquid Crystal Display) included in the telephone set 110. The text display unit 113 also displays the text data received by the text reception unit 116 on the display 123. The operation that the text display unit 113 displays the text data received by the text reception unit 116 corresponds to the operation of the transfer destination text display means 15 in Fig. 1.

[0030] In this embodiment, in the telephone system 100 (see Fig. 2), suppose that each telephone set 110 can transfer a call to another telephone set 110 or can receive a call transferred from another telephone set 110. The telephone system 100 may include a telephone set which transfers a call to another telephone set 110 but cannot receive a call transferred from another telephone set 110. In that case, the telephone set may not include the text reception unit 116. The telephone system 100 may also include a telephone set which can receive a call transferred from another telephone set but cannot transfer a call to another telephone set 110. In that case, the telephone set may not include the voice data acquisition unit 111, the voice recognition unit 112, and the text transmission unit 114.

[0031] In this embodiment, the processing (at least a part of the processing) carried out by the telephone set 110 or the like can be implemented by an ASIC (Application Specific Integrated Circuit), a DSP (Digital Signal Processor), an MPU (Micro Processing Unit) or a CPU (Central Processing Unit) included in the telephone set 110 or a computer system (not shown) including a combination of them. Specifically, the function of the telephone set 110 can be implemented by causing a computer system to execute a program including instructions on processes such as making a voice call, performing voice recognition, and displaying a text.

[0032] The above program can be stored and provided to a computer using any type of non-transitory computer readable media. Non-transitory computer readable media include any type of tangible storage media. Examples of non-transitory computer readable media include magnetic storage media (such as floppy disks, magnetic tapes, hard disk drives, etc.), optical magnetic storage media (e.g. magnetooptical disks), CD-ROM (Compact Disk - Read Only Memory), CD-R (compact disc-recordable), CD-R/W (Compact Disc-ReWritable), and semiconductor memories (such as mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (random access memory), etc.). The program may be provided to a computer using any type of transitory computer readable media. Examples of transitory computer readable media include electric signals, optical signals, and electromagnetic waves. Transitory computer readable media can provide the program to a computer via a wired communication line (e.g. electric wires, and optical fibers) or a wireless communication line.

[0033] Fig. 4 shows an operation procedure at the time of a transfer. The voice data acquisition unit 111 of the telephone set 110A (see Fig. 2) acquires the voice data of the user (call partner) of the external telephone set 200 connected via the private branch exchange 120 (Step A1). The voice data acquisition unit 111 outputs the acquired voice data to the voice recognition unit 112 (Step A2). The voice recognition unit 112 recognizes the call partner's voice based on the voice data received from the voice data acquisition unit 111, and generates the text data. The voice recognition unit 112 performs the voice recognition on the call partner's voice, for example, within a predetermined time from the start of the call and generates the text data.

[0034] The voice recognition unit 112 outputs the converted text data to the text display unit 113 (Step A3). Further, the voice recognition unit 112 outputs the text data to the text transmission unit 114 (Step A4). The text display unit 113 displays the text data received from the voice recognition unit 112 on the display 123. The text data may not be displayed on the telephone set 110A which is a transfer source. Alternatively, the text data may not be displayed during normal operations, and instead may be output from the voice recognition unit 112 to the text display unit 113 when the user instructs the display 123 to display the text data.

[0035] The transfer processing unit 115 accepts the transfer operation performed by the user of the telephone set 110A for transferring the call (Step A5). Suppose that the user specifies the telephone set 110B as a transfer destination. The transfer processing unit 115 of the telephone set 110A notifies (indicates) the transfer processing unit 115 of the telephone set 110B that the call is to be transferred (Step A6). When the transfer processing unit 115 of the telephone set 110B receives the transfer notification from the telephone set 110A, the transfer processing unit 115performs transfer processing.

[0036] The transfer processing unit 115 of the telephone set 110A instructs the text transmission unit 114 to transmit the text data in parallel with the notification in Step A6 (Step A7). When the text transmission unit 114 of the telephone set 110A receives the instruction to transmit the text data, the text transmission unit 114 transmits the text data received from the voice recognition unit 112 to the telephone set 110B (Step A8). The text reception unit 116 of the telephone set 110B receives the text data transmitted from the telephone set 110A. The text reception unit 116 of the telephone set 110B outputs the received text data to the text display unit 113 (Step A9). The text display unit 113 of the telephone set 110B displays the received text data on the display 123 of the telephone set 110B.

[0037] In this embodiment, the voice data acquisition unit 111 of the transfer source telephone set 110A acquires the voice data of the call partner, and the voice recognition unit 112 converts the call partner's voice into the text data. Further, when the call is transferred to the telephone set 110B, the text transmission unit 114 transmits the text data indicating the speech content of the call partner to the transfer destination telephone set 110B. The text reception unit 116 of the telephone set 110B receives the text data from the transfer source telephone set 110A, and the text display unit 113 displays the text data.

[0038] In this embodiment, the voice recognition is performed on the call partner's voice, and the call partner's voice is converted into the text data. Commonly, this text data includes information such as the call partner's name he/she has given. In this embodiment, the telephone set 110A displays, on the display 123, the text data generated by performing the voice recognition on the voice data of the call partner. By doing so, even when the user of the telephone set 110A misses the call partner's name (caller), he/she can know the call partner's name by referring to the text data, and it is not necessary for him/her to ask again for the call partner's name. Further, when a call is transferred, it is possible to correctly tell the call partner's name to the user of the telephone set 110B to which the call is transferred, thereby promoting efficiency of the work.

[0039] Further, in this embodiment, the transfer destination telephone set 110B receives the text data transmitted from the transfer source telephone set 110A, and displays the text data on the display 123. The user of the transfer destination telephone set 110B can also know the information about the caller by referring to the text data displayed on the display 123. The user of the telephone set 110B can identify the caller even when, for example, the user of the transfer source telephone set 110A has not referred to the text data and does not correctly know the caller's name. Thus, in this embodiment, the user of the transfer destination telephone set 110B can identify the call partner before answering the transferred call.

[0040] Fig. 5 shows a telephone system according to a second embodiment of the present disclosure. A telephone system 100a according to this embodiment differs from the telephone system 100 according to the first embodiment shown in Fig. 2 in that the telephone system 100a further includes a PC (computer device) 140. The PC 140 is connected to telephone sets 110A and 110B and a private branch exchange 120 via the LAN 130. In the first embodiment, the telephone sets 110A and 110B include means for voice recognition, and the text data is generated inside the telephone set. In this embodiment, the PC 140 carries out processing such as the voice recognition.

[0041] Fig. 6 shows a configuration of the PC 140. The PC 140 includes a voice data acquisition unit 111, a voice recognition unit 112, and a text transmission unit 114. The voice data acquisition unit 111 acquires voice data of the call partner from, for example, the private branch exchange 120. Alternatively, the voice data acquisition unit 111 may acquire the voice data from the telephone set 110 that has received a call. The operations of the voice recognition unit 112 and the text transmission unit 114 may be similar to those described in the first embodiment. The function of each component in the PC 140 can be implemented by the PC 140 executing a dedicated application.

[0042] In this embodiment, the PC 140 performs the voice recognition and text data generation. With such a configuration, it is not necessary for each telephone set 110 to include the function for the voice recognition. As in this embodiment, even when the voice recognition and text data generation are performed outside the telephone set 110, the same effect as that of the first embodiment can be achieved by displaying the text data on the transfer source telephone set 110A and/or the transfer destination telephone set 110B.

[0043] Although only one PC 140 is shown in Fig. 5, the present disclosure is not limited to this. The telephone system 100 may include, for example, the PC 140 corresponding to each telephone set 110. In that case, for example, the PC 140 corresponding to the telephone set 110A may recognize the voice data of the call partner, generate text data, and display the generated text data on a monitor or the like used by the user of the telephone set 110A. Further, the PC 140 corresponding to the telephone set 110B may receive the text data from the PC 140 corresponding to the telephone set 110A, and display the received text data on a monitor or the like used by the user of the telephone set 110B.

[0044] In the above configuration, the voice recognition and the text data generation can be performed in each telephone set 110, and the text data can be displayed on a monitor of the PC 140. For example, the telephone set 110A may transmit the voice-recognized text data to the PC 140 corresponding to the telephone set 110A itself, and this PC 140 may display the text data on the monitor. Further, the telephone set 110A may transmit the text data to the PC 140 corresponding to the transfer destination telephone set 110B, and the PC 140 may display the text data on the monitor.

[0045] Although the present disclosure has been described with reference to the embodiments, the present disclosure is not limited to above. Various changes that can be understood by those skilled in the art within the scope of the present disclosure can be made to the configurations and details of the present disclosure.

[0046] For example, the whole or some of the embodiments disclosed above can be described as, but not limited to, the following supplementary notes.

[Supplementary note 1]



[0047] A telephone system comprising:

a first telephone set configured to make a call to another person;

a second telephone set that is a transfer destination of the call; voice data acquisition means for acquiring voice data of the other person on the call made by the first telephone set;

voice recognition means for performing voice recognition on the voice data acquired by the voice data acquisition means and generating text data; and

transfer destination text display means for displaying the text data generated by the voice data recognition means for a user of the second telephone set.


[Supplementary note 2]



[0048] The telephone system according to Supplementary note 1, wherein the first telephone set includes the voice data acquisition means, the voice recognition means, and text data transmission means for transmitting the text data generated by the voice recognition means to the second telephone set.

[Supplementary note 3]



[0049] The telephone system according to Supplementary note 2, wherein
the first telephone set further comprises transfer processing means for performing processing to transfer the call to the second telephone set, and
when a user performs a transfer operation for transferring the call to the second telephone set, the transfer processing means instructs the text data transmission means to transmit the text data.

[Supplementary note 4]



[0050] The telephone system according to any one of Supplementary notes 1 to 3, wherein
the second telephone set includes a display device, and
the transfer destination text display means displays the text data on the display device of the second telephone set.

[Supplementary note 5]



[0051] The telephone system according to any one of Supplementary notes 1 to 3, wherein the transfer destination text display means displays the text data on an external device different from the second telephone set used by the user of the second telephone set.

[Supplementary note 6]



[0052] The telephone system according to any one of Supplementary notes 1 to 5, further comprising transfer source text display means for displaying the text data generated by the voice recognition means for the user of the first telephone set.

[Supplementary note 7]



[0053] The telephone system according to Supplementary note 6, wherein
the first telephone set includes a display device, and
the transfer source text display means displays the text data on the display device of the first telephone set.

[Supplementary note 8]



[0054] The telephone system according to any one of Supplementary notes 1 to 7, further comprising a computer device configured to be communicable with the first telephone set and the second telephone set and including the voice data acquisition means and the voice recognition means.

[Supplementary note 9]



[0055] The telephone system according to any one of Supplementary notes 1 to 8, wherein the voice recognition means performs the voice recognition on the voice data within a predetermined time from a start of the call.

[Supplementary note 10]



[0056] A telephone set comprising:

voice data acquisition means for acquiring voice data of another person on a call;

voice recognition means for performing voice recognition on the voice data acquired by the voice data acquisition means and generating text data; and

text transmission means for transmitting the text data generated by the voice data recognition means to a transfer destination telephone set.


[Supplementary note 11]



[0057] The telephone set according to Supplementary note 10, further comprising transfer processing means for performing processing to transfer the call to the transfer destination telephone set, wherein
when a user performs a transfer operation for transferring the call to the transfer destination telephone set, the transfer processing means instructs the text data transmission means to transmit the text data.

[Supplementary note 12]



[0058] The telephone set according to Supplementary note 10 or 11, further comprising transfer source text display means for displaying the text data generated by the voice recognition means.

[Supplementary note 13]



[0059] The telephone set according to any one of Supplementary notes 10 to 12, wherein the voice recognition means performs the voice recognition on the voice data within a predetermined time from a start of the call.

[Supplementary note 14]



[0060] A telephone set comprising:

text data reception means for receiving text data from a transfer source telephone set when a call is transferred from another telephone set; and

transfer destination text display means for displaying the text data received by the text data reception means for a user.


[Supplementary note 15]



[0061] The telephone set according to Supplementary note 14, further comprising a display device, wherein
the transfer destination text display means displays the text data on the display device.

[Supplementary note 16]



[0062] The telephone set according to Supplementary note 14, wherein the transfer destination text display means displays the text data on an external device.

[Supplementary note 17]



[0063] A telephone transfer method comprising:

acquiring voice data of another person on a call;

performing voice recognition on the acquired voice data and generating text data; and

transmitting the generated text data to a transfer destination telephone set.


[Supplementary note 18]



[0064] The telephone transfer method according to Supplementary note 17, wherein when the call is transferred to the transfer destination telephone set, the text data is transmitted to the transfer destination telephone set.

[Supplementary note 19]



[0065] The telephone transfer method according to Supplementary note 17 or 18, wherein the generated text data is displayed for a user of a transfer source telephone set.

[Supplementary note 20]



[0066] The telephone transfer method according to any one of Supplementary notes 17 to 19, wherein in the generation of the text data, the voice recognition is performed on the voice data within a predetermined time from a start of the call.

[Supplementary note 21]



[0067] A telephone transfer method comprising:

receiving text data from the transfer source telephone set when a call is transferred from a transfer source telephone set; and

displaying the received text data for a user.


[Supplementary note 22]



[0068] A non-transitory computer readable medium storing a program for causing a computer to execute processing of:

acquiring voice data of another person on a call;

performing voice recognition on the acquired voice data and generating text data; and

transmitting the generated text data to a transfer destination telephone set.


[Supplementary note 23]



[0069] The non-transitory computer readable medium according to Supplementary note 22, wherein when the call is transferred to the transfer destination telephone set, the program causes the computer to execute processing of transmitting the text data to the transfer destination telephone set.

[Supplementary note 24]



[0070] The non-transitory computer readable medium according to Supplementary note 22 or 23, the program further causes the computer to execute processing of displaying the generated text data for a user of a transfer source telephone set.

[Supplementary note 25]



[0071] The non-transitory computer readable medium according to any one of Supplementary notes 22 to 24, wherein in the generation of the text data, the voice recognition is performed on the voice data within a predetermined time from a start of the call.

[Supplementary note 26]



[0072] A non-transitory computer readable medium storing a program for causing a computer to execute processing of:

receiving text data from the transfer source telephone set when a call is transferred from a transfer source telephone set; and

displaying the received text data for a user.



[0073] The present application is based upon and claims the benefit of priority from Japanese Patent Application No. 2017-131790, filed on July 5, 2017, the entire contents of which are hereby incorporated by reference.

Reference Signs List



[0074] 
10:
TELEPHONE SYSTEM
11, 12:
TELEPHONE SET
13:
VOICE DATA ACQUISITION MEANS
14:
VOICE RECOGNITION MEANS
15:
TRANSFER DESTINATION TEXT DISPLAY MEANS
100:
TELEPHONE SYSTEM
110:
TELEPHONE SET
120:
PRIVATE BRANCH EXCHANGE
130:
LAN
200:
EXTERNAL TELEPHONE SET
300:
COMMUNICATION NETWORK



Claims

1. A telephone system comprising:

a first telephone set configured to make a call to another person;

a second telephone set that is a transfer destination of the call;

voice data acquisition means for acquiring voice data of the other person on the call made by the first telephone set;

voice recognition means for performing voice recognition on the voice data acquired by the voice data acquisition means and generating text data; and

transfer destination text display means for displaying the text data generated by the voice data recognition means for a user of the second telephone set.


 
2. The telephone system according to Claim 1, wherein the first telephone set includes the voice data acquisition means, the voice recognition means, and text data transmission means for transmitting the text data generated by the voice recognition means to the second telephone set.
 
3. The telephone system according to Claim 2, wherein
the first telephone set further comprises transfer processing means for performing processing to transfer the call to the second telephone set, and
when a user performs a transfer operation for transferring the call to the second telephone set, the transfer processing means instructs the text data transmission means to transmit the text data.
 
4. The telephone system according to any one of Claims 1 to 3, wherein
the second telephone set includes a display device, and
the transfer destination text display means displays the text data on the display device of the second telephone set.
 
5. The telephone system according to any one of Claims 1 to 3, wherein the transfer destination text display means displays the text data on an external device different from the second telephone set used by the user of the second telephone set.
 
6. The telephone system according to any one of Claims 1 to 5, further comprising transfer source text display means for displaying the text data generated by the voice recognition means for the user of the first telephone set.
 
7. The telephone system according to Claim 6, wherein
the first telephone set includes a display device, and
the transfer source text display means displays the text data on the display device of the first telephone set.
 
8. The telephone system according to any one of Claims 1 to 7, further comprising a computer device configured to be communicable with the first telephone set and the second telephone set and including the voice data acquisition means and the voice recognition means.
 
9. The telephone system according to any one of Claims 1 to 8, wherein the voice recognition means performs the voice recognition on the voice data within a predetermined time from a start of the call.
 
10. A telephone set comprising:

voice data acquisition means for acquiring voice data of another person on a call;

voice recognition means for performing voice recognition on the voice data acquired by the voice data acquisition means and generating text data; and

text transmission means for transmitting the text data generated by the voice data recognition means to a transfer destination telephone set.


 
11. The telephone set according to Claim 10, further comprising transfer processing means for performing processing to transfer the call to the transfer destination telephone set, wherein
when a user performs a transfer operation for transferring the call to the transfer destination telephone set, the transfer processing means instructs the text data transmission means to transmit the text data.
 
12. The telephone set according to Claim 10 or 11, further comprising transfer source text display means for displaying the text data generated by the voice recognition means.
 
13. The telephone set according to any one of Claims 10 to 12, wherein the voice recognition means performs the voice recognition on the voice data within a predetermined time from a start of the call.
 
14. A telephone set comprising:

text data reception means for receiving text data from a transfer source telephone set when a call is transferred from another telephone set; and

transfer destination text display means for displaying the text data received by the text data reception means for a user.


 
15. The telephone set according to Claim 14, further comprising a display device, wherein
the transfer destination text display means displays the text data on the display device.
 
16. The telephone set according to Claim 14, wherein the transfer destination text display means displays the text data on an external device.
 
17. A telephone transfer method comprising:

acquiring voice data of another person on a call;

performing voice recognition on the acquired voice data and generating text data; and

transmitting the generated text data to a transfer destination telephone set.


 
18. The telephone transfer method according to Claim 17, wherein when the call is transferred to the transfer destination telephone set, the text data is transmitted to the transfer destination telephone set.
 
19. The telephone transfer method according to Claim 17 or 18, wherein the generated text data is displayed for a user of a transfer source telephone set.
 
20. The telephone transfer method according to any one of Claims 17 to 19, wherein in the generation of the text data, the voice recognition is performed on the voice data within a predetermined time from a start of the call.
 
21. A telephone transfer method comprising:

receiving text data from the transfer source telephone set when a call is transferred from a transfer source telephone set; and

displaying the received text data for a user.


 
22. A non-transitory computer readable medium storing a program for causing a computer to execute processing of:

acquiring voice data of another person on a call;

performing voice recognition on the acquired voice data and generating text data; and

transmitting the generated text data to a transfer destination telephone set.


 
23. The non-transitory computer readable medium according to Claim 22, wherein when the call is transferred to the transfer destination telephone set, the program causes the computer to execute processing of transmitting the text data to the transfer destination telephone set.
 
24. The non-transitory computer readable medium according to Claim 22 or 23, the program further causes the computer to execute processing of displaying the generated text data for a user of a transfer source telephone set.
 
25. The non-transitory computer readable medium according to any one of Claims 22 to 24, wherein in the generation of the text data, the voice recognition is performed on the voice data within a predetermined time from a start of the call.
 
26. A non-transitory computer readable medium storing a program for causing a computer to execute processing of:

receiving text data from the transfer source telephone set when a call is transferred from a transfer source telephone set; and

displaying the received text data for a user.


 




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REFERENCES CITED IN THE DESCRIPTION



This list of references cited by the applicant is for the reader's convenience only. It does not form part of the European patent document. Even though great care has been taken in compiling the references, errors or omissions cannot be excluded and the EPO disclaims all liability in this regard.

Patent documents cited in the description