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(11) | EP 0 781 024 A3 |
| (12) | EUROPEAN PATENT APPLICATION |
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| (54) | Automatic call-back system and method |
| (57) A system and method are disclosed for providing an automatic call-back when a calling
party encounters a ring-no-answer condition upon calling a called party. An exemplary
system includes: a first originating switch node (OSN) coupled to a first originating
telephone call location corresponding to a calling party and, a terminating switch
node (TSN) coupled to a destination telephone call location corresponding to a called
party; a database coupled to the TSN for storing the called party's calling activity;
a processor coupled to the TSN for processing the calling activity to determine a
best time to call (BTTC) the called party (wherein the BTTC comprises a best exact
time and/or a window of time) and providing the TSN with the BTTC; a signaling network
for routing the BTTC to the OSN; and an adjunct coupled to the OSN for receiving the
calling party's automatic call-back request and initiating an automatic call back
to the calling party at the BTTC the called party. Upon receiving the automatic call-back
request the adjunct provides the calling party with the BTTC. The adjunct also requests
the calling party to enter a time at which the calling party is most likely to be
available to receive an automatic call-back and, if the time entered in response to
said request is the best exact time or, within the window of time, the adjunct initiates
an automatic call-back to said calling party at the time entered. |