(19)
(11) EP 0 908 044 A1

(12)

(43) Date of publication:
14.04.1999 Bulletin 1999/15

(21) Application number: 97926163.0

(22) Date of filing: 10.06.1997
(51) International Patent Classification (IPC): 
H04M 3/ 493( . )
H04M 3/ 523( . )
H04M 3/ 51( . )
H04M 7/ 00( . )
(86) International application number:
PCT/IB1997/000778
(87) International publication number:
WO 1997/050235 (31.12.1997 Gazette 1998/05)
(84) Designated Contracting States:
DE FR GB

(30) Priority: 24.06.1996 GB 19960013163

(71) Applicant: NORTHERN TELECOM LIMITED
Montreal, Quebec H2Y 3Y4 (CA)

(72) Inventors:
  • McGUIRE, Thomas Stephen
    Claregalway, County Galway (IE)
  • O'SULLIVAN, Barry
    Salthill, Galway (IE)
  • O'SULLIVAN, Marcus
    Barna, County Galway (IE)

(74) Representative: Cage, John David, et al 
Nortel Networks, IP Law Group, London Road
Harlow, Essex CM17 9NA
Harlow, Essex CM17 9NA (GB)

   


(54) TELECOMMUNICATIONS CALL CENTRE