Method and system for voice call completion using information retrieved from an open application on a computing machine

(19)

(11)

EP 0 935 380 A3

(12)	EUROPEAN PATENT APPLICATION

(88)	Date of publication A3:
	15.01.2003 Bulletin 2003/03

(43)	Date of publication A2:
	11.08.1999 Bulletin 1999/32

(21)	Application number: 98310429.0

(22)	Date of filing: 18.12.1998

(51)	International Patent Classification (IPC)⁷: H04M 7/00, H04M 3/42

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
	Designated Extension States:
	AL LT LV MK RO SI

(30)

Priority:

24.12.1997 US 997989

(71)	Applicant: Nortel Networks Limited
	Montreal, Quebec H2Y 3Y4 (CA)

(72)	Inventors:
	Petras, Michael William Nepean, Ontario, K2G 3M1 (CA) Petty, Douglas Nepean, Ontario, K2R 1E3 (CA) Frank, Alan Stuart Nepean, Ontario, K2G 4C1 (CA)

(74)	Representative: Harrison Goddard Foote
	Orlando House 11c Compstall Road Marple Bridge Stockport SK6 5HH Stockport SK6 5HH (GB)

(54)	Method and system for voice call completion using information retrieved from an open application on a computing machine

(57) A method and apparatus for call completion using information extracted from an active application (62) on a computing machine (18,20,36) is described. Call initiation may be accomplished using a "warm-line" feature in which a default number is dialled after a predetermined time of an off-hook condition of a voice terminal (34), if no digits are dialled after the voice terminal is taken off-hook. The number dialled is a number used to connect the voice terminal to Computer-controlled Telephony Integration hardware (CTI) (44). On receipt of the call, a query is sent to an IP address associated with the subscriber to retrieve information from an active application for completing a second leg of the call. The information may be a telephone number, or information which would permit the retrieval of a telephone number such as a name and address or an e-mail address. The CTI hardware is used to complete the second leg of the call and the two calls are joined together. The advantage is a fast, convenient method of completing calls without dialling digits or manually converting one form of information into a diallable number.

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