(19)

(11)

EP 0 948 786 A1

(12)

(43) Date of publication: 13.10.1999 Bulletin 1999/41 (21) Application number: 97954273.0 (22) Date of filing: 22.12.1997

(51) International Patent Classification (IPC):  G06F 9/ 44( . ) (86) International application number: PCT/US1997/024060 (87) International publication number: WO 1998/032124 (23.07.1998 Gazette 1998/29)

(84) Designated Contracting States: AT BE CH DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE (30) Priority: 27.12.1996 US 19960774234 (71) Applicant: Intervoice Limited Partnership Reno, NV 39502 (US)	(72) Inventors: WEEREN, Eric Carrollton, TX 75006 (US) HAMBLETON, Myra Plano, TX 75075 (US) (74) Representative: Jackson, Richard Eric  Carpmaels & Ransford, 43 Bloomsbury Square London WC1A 2RA London WC1A 2RA (GB)