(19)
(11)
EP 0 968 588 A1
(12)
(43)
Date of publication:
05.01.2000
Bulletin 2000/01
(21)
Application number:
98912167.8
(22)
Date of filing:
16.03.1998
(51)
International Patent Classification (IPC)
7
:
H04L
12/24
,
H04Q
11/04
(86)
International application number:
PCT/CA9800/232
(87)
International publication number:
WO 9842/102
(
24.09.1998
Gazette 1998/38)
(84)
Designated Contracting States:
DE FR GB IT SE
(30)
Priority:
14.03.1997
CA 2200009
14.03.1997
CA 2200011
08.04.1997
US 43080 P
(71)
Applicant:
CROSSKEYS SYSTEMS CORPORATION
KanataOntario K2K 2W5 (CA)
(72)
Inventors:
FORGET, Leo
Stittsville, Ontario K2S 1M1 (CA)
CHRISTMAS, Mark
Kanata, Ontario K2M 1C3 (CA)
(74)
Representative:
McLean, Robert Andreas et al
Dummett Copp,25 The Square,Martlesham Heath
Ipswich IP5 3SL
Ipswich IP5 3SL (GB)
(54)
SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS