(19)
(11) EP 0 968 588 A1

(12)

(43) Date of publication:
05.01.2000 Bulletin 2000/01

(21) Application number: 98912167.8

(22) Date of filing: 16.03.1998
(51) International Patent Classification (IPC)7H04L 12/24, H04Q 11/04
(86) International application number:
PCT/CA9800/232
(87) International publication number:
WO 9842/102 (24.09.1998 Gazette 1998/38)
(84) Designated Contracting States:
DE FR GB IT SE

(30) Priority: 14.03.1997 CA 2200009
14.03.1997 CA 2200011
08.04.1997 US 43080 P

(71) Applicant: CROSSKEYS SYSTEMS CORPORATION
KanataOntario K2K 2W5 (CA)

(72) Inventors:
  • FORGET, Leo
    Stittsville, Ontario K2S 1M1 (CA)
  • CHRISTMAS, Mark
    Kanata, Ontario K2M 1C3 (CA)

(74) Representative: McLean, Robert Andreas et al
Dummett Copp,25 The Square,Martlesham Heath
Ipswich IP5 3SL
Ipswich IP5 3SL (GB)

   


(54) SERVICE LEVEL AGREEMENT MANAGEMENT IN DATA NETWORKS