(19)
(11) EP 0 978 192 A1

(12)

(43) Date of publication:
09.02.2000 Bulletin 2000/06

(21) Application number: 98921072.9

(22) Date of filing: 08.05.1998
(51) International Patent Classification (IPC)7H04M 3/50, H04M 3/36
(86) International application number:
PCT/US9809/455
(87) International publication number:
WO 9852/341 (19.11.1998 Gazette 1998/46)
(84) Designated Contracting States:
DE ES FR GB IT NL PT

(30) Priority: 12.05.1997 US 854435
12.05.1997 US 854819

(71) Applicant: TEKNEKRON INFOSWITCH CORPORATION
Fort WorthTexas 76155 (US)

(72) Inventors:
  • PATTISON, Jon, A.
    Flower Mound, TX 75028 (US)
  • VIZARD, Paul, A.
    Plano, TX 75025 (US)
  • MALONEY, Michael, J.
    Plano, TX 75075 (US)
  • McCALMONT, David, T.
    San Jose, CA 95120 (US)

(74) Representative: Lawrence, John et al
Barker Brettell 138 Hagley RoadEdgbaston
Birmingham B16 9PW
Birmingham B16 9PW (GB)

   


(54) METHOD AND SYSTEM FOR MONITORING CALL CENTER SERVICE REPRESENTATIVES