(19)
(11) EP 0 996 918 A1

(12)

(43) Date of publication:
03.05.2000 Bulletin 2000/18

(21) Application number: 99938771.5

(22) Date of filing: 26.07.1999
(51) International Patent Classification (IPC)7G06F 17/60, H04M 15/00
(86) International application number:
PCT/US9916/445
(87) International publication number:
WO 0007/128 (10.02.2000 Gazette 2000/06)
(84) Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
Designated Extension States:
AL LT LV MK RO SI

(30) Priority: 29.07.1998 US 94459 P
15.07.1999 US 353629

(71) Applicant: American Management Systems Incorporated
Fairfax, VA 22033 (US)

(72) Inventors:
  • HANAGAN, Mike
    D-40547 Düsseldorf (DE)
  • MOORE, Leslee, Eaton, Cattrall
    Golden, CO 80401-9358 (US)
  • RAKIC, Daniel
    D-40237 Düsseldorf (DE)
  • SEEGER, Andreas
    D-41363 Jüchen (DE)
  • SOTOLA, Rene
    Boulder, CO 80304 (US)
  • TATEM, Chris
    Alexandria, VA 22307 (US)

(74) Representative: Dendorfer, Claus 
Dr. Claus DendorferWächtershäuser & Hartz,Tal 29
80331 München
80331 München (DE)

   


(54) A MODULAR, CONVERGENT CUSTOMER CARE AND BILLING SYSTEM