(19)
(11) EP 1 003 119 A3

(12) EUROPEAN PATENT APPLICATION

(88) Date of publication A3:
08.08.2001 Bulletin 2001/32

(43) Date of publication A2:
24.05.2000 Bulletin 2000/21

(21) Application number: 99308649.5

(22) Date of filing: 01.11.1999
(51) International Patent Classification (IPC)7G06F 17/60
(84) Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
Designated Extension States:
AL LT LV MK RO SI

(30) Priority: 19.11.1998 US 197336

(71) Applicant: NCR INTERNATIONAL INC.
Dayton, Ohio 45479 (US)

(72) Inventor:
  • Miller, Steven Douglas
    Suwanee, Georgia 30024 (US)

(74) Representative: Williamson, Brian et al
International IP Department, NCR Limited, 206 Marylebone Road
London NW1 6LY
London NW1 6LY (GB)

   


(54) System and methods for mapping and conveying product location


(57) In a system for conveying product location information to a retail customer, a retail customer enters a request for the location of a selected retail item into a retail self-service terminal, which is connected to an in-store computer system having product location information stored thereon. Interfaces are provided between the computer system and the retail self-service terminal, the interfaces having access to database tables having stored therein additional product location information. The interfaces further include underlying way-finding logic for plotting a path between the retail self-service terminal and the retail item. The directions to the selected retail item are provided as an output at the retail-self service terminal. This output can take the form of text, audio, and graphical images.







Search report