SERVER-BASED CALL CENTER PLATFORM THAT SUPPORTS NON-DEDICATED AGENT POSITIONS - Patent 1097559

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EP 1 097 559 A1

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(43)	Date of publication:
	09.05.2001 Bulletin 2001/19

(21)	Application number: 99930575.8

(22)	Date of filing: 23.06.1999

(51)	International Patent Classification (IPC)⁷: H04M 3/50

(86)	International application number:
	PCT/US9914/115

(87)	International publication number:
	WO 0003/531 (20.01.2000 Gazette 2000/03)

(84)	Designated Contracting States:
	DE ES FR GB IT SE

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Priority:

13.07.1998 US 114635

(71)	Applicant: Ericsson Inc.
	Research Triangle Park, N.C. 27709 (US)

(72)	Inventor:
	ANDERSSON, Jason Irvine, CA 92614 (US)

(74)	Representative: HOFFMANN - EITLE
	Patent- und RechtsanwälteArabellastrasse 4 81925 München 81925 München (DE)

(54)	SERVER-BASED CALL CENTER PLATFORM THAT SUPPORTS NON-DEDICATED AGENT POSITIONS