METHOD AND APPARATUS FOR PROVIDING INTEGRATED ROUTING FOR PSTN AND IPNT CALLS IN A CALL CENTER

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EP 1 114 541 B8

(12)	CORRECTED EUROPEAN PATENT SPECIFICATION
	Note: Bibliography reflects the latest situation

(15)	Correction information:
	Corrected version no 1 (W1 B1)

(48)	Corrigendum issued on:
	03.06.2009 Bulletin 2009/23

(45)	Mention of the grant of the patent:
	18.03.2009 Bulletin 2009/12

(21)	Application number: 99946740.0

(22)	Date of filing: 02.09.1999

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International Patent Classification (IPC):

H04M 3/51^(2006.01)

H04M 3/523^(2006.01)

(86)	International application number:
	PCT/US1999/020258

(87)	International publication number:
	WO 2000/018074 (30.03.2000 Gazette 2000/13)

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METHOD AND APPARATUS FOR PROVIDING INTEGRATED ROUTING FOR PSTN AND IPNT CALLS IN A CALL CENTER

VERFAHREN UND VORRICHTUNG ZUR INTEGRIERTEN LEITWEGLENKUNG FÜR PSTN UND IPNT ANRUFE IN EINEM ANRUFZENTRUM

PROCEDE ET APPAREIL ASSURANT UN ROUTAGE INTEGRE D'APPELS DE RTPC ET DE TELEPHONIE DE RESEAU A PROTOCOLE INTERNET DANS UN CENTRE D'APPELS

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

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Priority:

24.09.1998 US 160558

(43)	Date of publication of application:
	11.07.2001 Bulletin 2001/28

(73)	Proprietor: Genesys Telecommunications Laboratories, Inc.
	Daly City, CA 94014 (US)

(72)	Inventors:
	SHENKMAN, Grigory South San Francisco, CA 94080 (US) MILOSLAVSKY, Alec Hillsborough, CA 94010 (US)

(74)	Representative: Dreiss
	Patentanwälte Postfach 10 37 62 70032 Stuttgart 70032 Stuttgart (DE)

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References cited: :

EP-A- 0 866 407
US-A- 5 546 452
US-A- 5 778 060
US-A- 5 884 032
US-A- 5 970 126

WO-A-97/50235
US-A- 5 619 557
US-A- 5 802 526
US-A- 5 903 877
US-A- 5 974 135

Note: Within nine months from the publication of the mention of the grant of the European patent, any person may give notice to the European Patent Office of opposition to the European patent granted. Notice of opposition shall be filed in a written reasoned statement. It shall not be deemed to have been filed until the opposition fee has been paid. (Art. 99(1) European Patent Convention).