METHOD AND APPARATUS FOR RULES-BASED STORAGE AND RETRIEVAL OF MULTIMEDIA INTERACTIONS WITHIN A COMMUNICATION CENTER - Patent 1125214

(19)

(11)

EP 1 125 214 A1

(12)

(43)	Date of publication:
	22.08.2001 Bulletin 2001/34

(21)	Application number: 99945556.1

(22)	Date of filing: 02.09.1999

(51)	International Patent Classification (IPC)⁷: G06F 15/00, G06F 13/00

(86)	International application number:
	PCT/US9920/461

(87)	International publication number:
	WO 0016/207 (23.03.2000 Gazette 2000/12)

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
	Designated Extension States:
	AL LT LV MK RO SI

(30)

Priority:

11.09.1998 US 151429

(71)	Applicant: Genesys Telecommunications Laboratories, Inc.
	San Francisco, CA 94103 (US)

(72)	Inventors:
	BECK, Christopher, Clemmett, Macleod Oceanside, CA 92054 (US) BERKE, Jonathan, Michael San Diego, CA 92109 (US) JOHNSTONE, Joel, A. San Diego, CA 92110 (US) MITCHELL, Robin, Marie Cardiff, CA 92007 (US) POWERS, James, Karl Carlsbad, CA 92008 (US) SIDELL, Mark, Franklin Chapel Hill, NC 27514 (US) KNUFF, Charles, Dazler Carlsbad, CA 92009 (US)

(74)	Representative: Dreiss, Fuhlendorf, Steimle & Becker
	PatentanwältePostfach 10 37 62 70032 Stuttgart 70032 Stuttgart (DE)

(54)	METHOD AND APPARATUS FOR RULES-BASED STORAGE AND RETRIEVAL OF MULTIMEDIA INTERACTIONS WITHIN A COMMUNICATION CENTER