(19)
(11) EP 1 142 284 B8

(12) CORRECTED EUROPEAN PATENT SPECIFICATION
Note: Bibliography reflects the latest situation

(15) Correction information:
Corrected version no 1 (W1 B1)

(48) Corrigendum issued on:
15.09.2010 Bulletin 2010/37

(45) Mention of the grant of the patent:
14.07.2010 Bulletin 2010/28

(21) Application number: 99965163.1

(22) Date of filing: 06.12.1999
(51) International Patent Classification (IPC): 
H04M 3/523(2006.01)
 H04M 3/51(2006.01)
(86) International application number:
PCT/US1999/029044
(87) International publication number:
WO 2000/038398 (29.06.2000 Gazette 2000/26)

(54)

METHOD AND APPARATUS FOR LOAD-BALANCING OF CALL PROCESSING BETWEEN MULTIPLE CALL-DESTINATION SITES

VERFAHREN UND VORRICHTUNG ZUM LASTAUSGLEICH DER ANRUFVERARBEITUNG ZWISCHEN MEHRFACHEN ANRUFBESTIMMUNGSEITEN

PROCEDE ET APPAREIL D'EQUILIBRAGE DE CHARGE DE TRAITEMENT D'APPELS ENTRE PLUSIEURS SITES DE DESTINATION D'APPELS

(84) Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE

(30) Priority: 18.12.1998 US 216556

(43) Date of publication of application:
10.10.2001 Bulletin 2001/41

(73) Proprietor: Genesys Telecommunications Laboratories, Inc.
San Francisco, CA 94103 (US)

(72) Inventor:
  • YEGOSHIN, Leonid A.
    Palo Alto, CA 94306 (US)

(74) Representative: Dreiss 
Patentanwälte Postfach 10 37 62
70032 Stuttgart
70032 Stuttgart (DE)


(56) References cited: : 
WO-A-98/37686
WO-A-98/54877
US-A- 6 002 760
 WO-A-98/37687
US-A- 5 848 143
   
       
    Note: Within nine months from the publication of the mention of the grant of the European patent, any person may give notice to the European Patent Office of opposition to the European patent granted. Notice of opposition shall be filed in a written reasoned statement. It shall not be deemed to have been filed until the opposition fee has been paid. (Art. 99(1) European Patent Convention).