A CUSTOMER CARE AND BILLING SYSTEM SEPARATING IDENTITY AND RELATIONSHIP CHARACTERISTICS - Patent 1151400

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EP 1 151 400 A1

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(43)	Date of publication:
	07.11.2001 Bulletin 2001/45

(21)	Application number: 99937433.3

(22)	Date of filing: 26.07.1999

(51)	International Patent Classification (IPC)⁷: G06F 17/30

(86)	International application number:
	PCT/US9916/767

(87)	International publication number:
	WO 0106/411 (25.01.2001 Gazette 2001/04)

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
	Designated Extension States:
	AL LT LV MK RO SI

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Priority:

15.07.1999 US 353590

(71)	Applicant: American Management Systems, Incorporated
	Fairfax, VA 22033 (US)

(72)	Inventors:
	GOEDE, Herbert, John Littleton, CO 80123 (US) MOORE, Leslee, Eaton, Cattrall Golden, CO 80401-9358 (US)

(74)	Representative: Dendorfer, Claus, Dr.
	Wächtershäuser & HartzTal 29 80331 München 80331 München (DE)

(54)	A CUSTOMER CARE AND BILLING SYSTEM SEPARATING IDENTITY AND RELATIONSHIP CHARACTERISTICS