A CALL-CENTER WITH AGENTS THAT ARE DISTRIBUTED OVER THE INTERNET - Patent 1153502

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EP 1 153 502 A1

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(43)	Date of publication:
	14.11.2001 Bulletin 2001/46

(21)	Application number: 00902840.8

(22)	Date of filing: 07.02.2000

(51)	International Patent Classification (IPC)⁷: H04M 3/51, H04M 7/00

(86)	International application number:
	PCT/IL0000/080

(87)	International publication number:
	WO 0049/794 (24.08.2000 Gazette 2000/34)

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
	Designated Extension States:
	AL LT LV MK RO SI

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Priority:

17.02.1999 US 251187

(71)	Applicant: ECI Telecom Ltd.
	Petach Tikva 49517 (IL)

(72)	Inventors:
	KESSNER, Moshe 75319 Rishon-Le-Zion (IL) KAHN, Simon 95400 Jerusalem (IL)

(74)	Representative: Curell Aguilà, Mireia et al
	Dr. Ing. M. Curell Sunol,I.I.S.L.,Passeig de Gracia 65bid 08008 Barcelona 08008 Barcelona (ES)

(54)	A CALL-CENTER WITH AGENTS THAT ARE DISTRIBUTED OVER THE INTERNET