(19)
(11)
EP 1 190 475 A1
(12)
(43)
Date of publication:
27.03.2002
Bulletin 2002/13
(21)
Application number:
00937842.3
(22)
Date of filing:
25.05.2000
(51)
International Patent Classification (IPC)
7
:
H02H
3/05
,
G06F
13/00
(86)
International application number:
PCT/US0014/595
(87)
International publication number:
WO 0074/193
(
07.12.2000
Gazette 2000/49)
(84)
Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
Designated Extension States:
AL LT LV MK RO SI
(30)
Priority:
29.05.1999
US 322699
(71)
Applicant:
Nowonder, Inc
Sunnyvale, CA 94087 (US)
(72)
Inventor:
OTHMER, Konstantin
Mountain View, CA 94041 (US)
(74)
Representative:
Betten & Resch
Patentanwälte,Theatinerstrasse 8
80333 München
80333 München (DE)
(54)
USER SUPPORT SYSTEM AND METHOD