(19)

(11)

EP 1 214 677 A2

(12)

(88) Date of publication A3: 29.06.2001 (43) Date of publication: 19.06.2002 Bulletin 2002/25 (21) Application number: 00960040.4 (22) Date of filing: 08.09.2000

(51) International Patent Classification (IPC)7: G06F 17/60 (86) International application number: PCT/US0024/681 (87) International publication number: WO 0118/723 (15.03.2001 Gazette 2001/11)

(84) Designated Contracting States: AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE Designated Extension States: AL LT LV MK RO SI (30) Priority: 09.09.1999 US 393060 09.09.1999 US 393057 09.09.1999 US 393236 09.09.1999 US 393059 09.09.1999 US 393221 09.09.1999 US 393210 09.09.1999 US 393209 (71) Applicant: Accenture LLP Palo Alto, CA 94304 (US)	(72) Inventors: BECK, John, C. Phoenix, AZ 85022 (US) LYNCH, Patrick Stoughton, MA 02072 (US) BECK, Martha Phoenix, AZ 85022 (US) (74) Representative: Leson, Thomas Johannes Alois, Dipl.-Ing.  Tiedtke-Bühling-Kinne & Partner GbR,TBK-Patent,Bavariaring 4 80336 München 80336 München (DE)