(19)
(11) EP 1 218 846 A1

(12)

(43) Date of publication:
03.07.2002 Bulletin 2002/27

(21) Application number: 01924478.9

(22) Date of filing: 30.03.2001
(51) International Patent Classification (IPC)7: G06F 17/60
(86) International application number:
PCT/US0110/205
(87) International publication number:
WO 0190/990 (29.11.2001 Gazette 2001/48)
(84) Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR
Designated Extension States:
AL LT LV MK RO SI

(30) Priority: 19.05.2000 US 203808 P
17.07.2000 US 617638

(71) Applicant: CATERPILLAR INC.
PeoriaIllinois 61629-6490 (US)

(72) Inventors:
  • COSTELLO, Dean, E.
    Metamora, IL 61548-9436 (US)
  • FORCE, Denise, G.
    Metamora, IL 61548-9586 (US)
  • JENNY, Michel, A.
    CH-1279 Bogis-Bossey (CH)
  • KILVER, Henry, J.
    Chillicothe, IL 61523 (US)
  • SCHULTZ, Robert, R.
    Trivoli, IL 61569-9671 (US)
  • WENDELIN, Ronald, L.
    Pekin, IL 61554-6314 (US)

(74) Representative: Wagner, Karl H., Dipl.-Ing. 
WAGNER & GEYERPatentanwälteGewürzmühlstrasse 5
80538 München
80538 München (DE)

   


(54) ELECTRONIC WARRANTY CLAIM PROCESSING METHOD AND SYSTEM