(19)

(11)

EP 1 240 579 A1

(12)

(43) Date of publication: 18.09.2002 Bulletin 2002/38 (21) Application number: 99968050.7 (22) Date of filing: 23.11.1999

(51) International Patent Classification (IPC)7: G06F 3/033, H04M 3/493 (86) International application number: PCT/US9928/004 (87) International publication number: WO 0103/8962 (31.05.2001 Gazette 2001/22)

(84) Designated Contracting States: AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE Designated Extension States: AL LT LV MK RO SI (71) Applicant: Intervoice Limited Partnership Reno, NV 39509 (US)	(72) Inventor: POLCYN, Michael, J. Allen, TX 75002 (US) (74) Representative: Jackson, Richard Eric et al Carpmaels & Ransford,43 Bloomsbury Square London WC1A 2RA London WC1A 2RA (GB)