(19)
(11) EP 1 252 594 A2

(12)

(88) Date of publication A3:
03.01.2002

(43) Date of publication:
30.10.2002 Bulletin 2002/44

(21) Application number: 00983764.2

(22) Date of filing: 22.11.2000
(51) International Patent Classification (IPC)7G06F 17/60
(86) International application number:
PCT/US0032/228
(87) International publication number:
WO 0103/9082 (31.05.2001 Gazette 2001/22)
(84) Designated Contracting States:
AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE TR
Designated Extension States:
AL LT LV MK RO SI

(30) Priority: 22.11.1999 US 447625
22.11.1999 US 444889

(71) Applicant: Accenture LLP
Palo Alto, CA 94304 (US)

(72) Inventor:
  • MIKURAK, Michael, G.
    Hamilton, NJ 08610 (US)

(74) Representative: Leson, Thomas Johannes Alois, Dipl.-Ing. 
Tiedtke-Bühling-Kinne & Partner GbR,TBK-Patent,Bavariaring 4
80336 München
80336 München (DE)

   


(54) SCHEDULING AND PLANNING BEFORE AND PROACTIVE MANAGEMENT DURING MAINTENANCE AND SERVICE IN A NETWORK-BASED SUPPLY CHAIN ENVIRONMENT