DISTRIBUTED CALL CENTER WITH LOCAL POINTS OF PRESENCE - Patent 1260088

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EP 1 260 088 A2

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(88)	Date of publication A3:
	12.09.2002

(43)	Date of publication:
	27.11.2002 Bulletin 2002/48

(21)	Application number: 00989668.9

(22)	Date of filing: 20.10.2000

(51)	International Patent Classification (IPC)⁷: H04M 3/51, H04M 3/523, H04M 3/42

(86)	International application number:
	PCT/US0041/354

(87)	International publication number:
	WO 0103/5617 (17.05.2001 Gazette 2001/20)

(84)	Designated Contracting States:
	AT BE CH CY DE DK ES FI FR GB GR IE IT LI LU MC NL PT SE
	Designated Extension States:
	AL LT LV MK RO SI

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Priority:

29.10.1999 US 430378

(71)	Applicant: Telera, Inc.
	Campbell, CA 95008 (US)

(72)	Inventors:
	UPPALURU, Prem Cupertino, CA 95014 (US) SUNDARAM, Mukesh San Jose, CA 95118 (US)

(74)	Representative: Wombwell, Francis
	Potts, Kerr & Co.15, Hamilton Square BirkenheadMerseyside CH41 6BR BirkenheadMerseyside CH41 6BR (GB)

(54)	DISTRIBUTED CALL CENTER WITH LOCAL POINTS OF PRESENCE